reactivation of license, when I could not deactivate online because computer has been wiped out urgently

Question

Hi! 
 
 I have a Trados Studio Freelance Licence. My computer had to be urgently reformatted due to an issue that did not allow me to access any of my applications. Now that my computer is working again I have lost all my programs and data, but still have a working Computer. I reinstalled a Trados Studio 2022 trial version but as I try to activate my license it tells it's impossible, as I have not deactivated it online, when I still had access to my Program! (I did not know my computer would crash and would need to be wiped out and reformatted, otherwise I would have deactivated it!) 
 
 Please advice what is the best option to deactivate jnow (maybe click on deactivate offline?) and then reactivate. 
 
 Thanks! 
 
 Chiara

Elisa Maxim · Answer

Chiara Salvia We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00878968 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

reactivation of license, when I could not deactivate online because computer has been wiped out urgently