I need to have my license reset (Trados Studio 2019)

Question

Hi, I need to have my license reset. 
 My computer crashed some months ago. I have installed Trados Studio 2019 now, but I can't activate the license. There is no "Reset License" button in my RWS account. 
 Thank you for your help! 
 Georgina G.

Anca Stoian · Answer

Georgina Paola GRIGIONI We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883579 .

Trados Portfolio > 2. Licensing and Installation

I need to have my license reset (Trados Studio 2019)