Error: "Reached the maximum allowed concurrent activations '1' for your subscription"

Hi all,

I'm in the middle of working on a project due today. Halfway through working on a file, I got this error pop up. 

Error message in Trados activation window stating 'Reached the maximum allowed concurrent activations '1' for your subscription. Deactivate other Studio instances or consider upgrading your subscription.'

I only have Trados installed on this computer, which it also says in my SDL account:

Registered Devices section in Trados account showing one Desktop PC activated with the user's email and last used date as 10 Jan 2025 18:55.

Any ideas? I urgently need this resolved



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[edited by: RWS Community AI at 11:06 AM (GMT 0) on 24 Jan 2025]
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  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0004487.

    Elisa Maxim | RWS Group

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  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0004487.

    Elisa Maxim | RWS Group

    ___________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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