Deactivation failed

I am in the process for factory resetting my laptop. Tried to deactivate licence but deactivation has faied.
Am getting the following error.

Am using SDL Trados Studio 2019 Freelenace version.

Can you please help?


Error dialog box with a red 'X' icon stating 'Deactivation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - The remote server returned an error: (403) Forbidden.' with an 'OK' button.



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[edited by: RWS Community AI at 1:27 PM (GMT 1) on 24 Apr 2025]
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  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0009234.

    Elisa Maxim | RWS Group

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