2. Licensing and Installation - Recent Threads

urgent need for you at tech support reactivating my Freelance Subscription - Trados misbehaving, error message stating a false premise, doesn't let me work

Daniel Rich — Thu, 07 May 2026 17:10:40 GMT

Almost the same as what happened to another user, this has happened to me, but with Trados 2022 SR2 instead of with 2024:

I was working as usual, when I got an error message telling me that I have reached my maximum number of simultaneous activations allowed.

I have a Freelance Subscription and I am using version 2022 SR2.

My subscription is valid till July 2026 (verified at my RWS account), but Trados is telling me that I have more than one instance of Trados, which is not true.

I can't reactivate because of said error message.

It shuts down and doesn't let me "activate" or "reactivate" -the Trados application is not offering me a Cloud option.

Is Trados not well designed?

Do I need to reinstall Trados? (losing the work I was doing, or losing work time anyway)

How can I reactivate the subscription without further delays?

Can you do that from your side? (as a technical support worker/administrator)

I am in the midst of a project, and I'm fed up.

ID not linked to any RWS account - cannot sign into cloud account

Lundi Njemla — Thu, 07 May 2026 12:10:35 GMT

I have a new Trados Studio subscription, but I cannot sign into my cloud account. Every time I get to this error:

Please assist me to link my RWS sign-in credentials to my cloud account

Studio 2019 does not open any more

Rainer Lutz — Thu, 07 May 2026 08:11:48 GMT

Dear Support Team,

I again need your help with one of my Studio 2019 licences. It worked in both LAN and WLAN mode after your last help some weeks ago. But yesterday, I changed my laptop from LAN to WLAN mode without switching the laptop off before. Now Studio 2019 does not open any more, neither in LAN nor in WLAN mode. Can you again reset the licence?

Thanks in advance for your help.

Rainer Lutz

Trados 2024 Online - Cannot deactivate

Thomas Fennell — Wed, 06 May 2026 17:42:09 GMT

Hello,

I have a subscription to Trados 2024, but when I open Trados, the product activation screen comes up.

When I press the "activate" button on the "Subscription" tab, the error message comes up:

"Reached the maximum allowed concurrent activations '1' for your subscription. Deactivate other Studio instances or consider upgrading your subscription.

I have no other studio instances open.

I need you to manually deactivate.

Thanks,

Tom Fennell
tom@tf-translations.com

Impossible activate and deactivate license in Trados Studio 2019, in my account the product appears as activated, but Trados Studio ask me for activation

Valeria Tardi — Wed, 06 May 2026 12:10:58 GMT

My Trados Studio is not functioning well, it gives me a lot of errors and I had to reinstall it various times in these months. Today I tried to repair it and now it ask me for activation, but in my account the licence appears as activated. I can't activate and disactivate the product online or offline. In the account I can't realize deactivation because in the product is not activated, I can't restart my license because I've restarted the license 3 times this year for the same problem. I can't use the program and I have to deliver some translations today.

Cannot connect to GroupShare

Jesper Carlström — Wed, 06 May 2026 10:47:33 GMT

Hello,

I am trying to connect to GroupShare, but keep getting an error message.

I am using a secure connection (SSL), and tried deactivating TLS 1.3, but still nothing.

Could I please have some help?

Thanks!

Request for Force Deactivation of Trados Studio 2024 License

Zoe Seoleui Lee — Wed, 06 May 2026 08:15:30 GMT

Dear RWS Support Team,

I am writing to request a force deactivation of my Trados Studio 2024 license.

I intended to deactivate the license on my current computer to reactivate it on a different machine. However, although the deactivation process was performed, the license status still appears as "In Use" in my account profile.

Could you please forcefully deactivate the license on your end so that I may proceed with the reactivation?

Sincerely,

I M TRYING TO INSTALL TRADOS 2024 BUT IT WON T WORK

Cristiana Cocco — Tue, 05 May 2026 17:51:40 GMT

SUBSCRIPTION TRADOS FREELANCE

I CAN'T INSTALL TRADOS STUDIO 2024; IT SEEMS FAULTY

unable to access license code for Studio 2024

Eva Wiertz — Tue, 05 May 2026 13:38:37 GMT

I have deactivated the license code in my Studio 2021 version and logged onto my account to access the license activation code for my newly purchased Tradus Studio 2024.

Unfortunately, I cannot access the license code - it is greyed out and I always see a sort of turning wheel, no matter how long I wait.

!!!!!!please do not post screenshots with activation code visible and personal information!!!!!

Its impossible to activate my account

Lale Alalti — Tue, 05 May 2026 07:36:43 GMT

I am formally reporting a critical issue with TRADOS Studio activation. Although my subscription is active, the system suddenly requested reactivation and rejects both my activation code and certificate as invalid.

Despite contacting support, I have received no resolution. As a result, I was unable to complete an urgent translation due tomorrow, causing direct financial and professional loss.

This constitutes a serious service failure. I hold TRADOS fully responsible for all resulting damages and demand immediate resolution, as well as appropriate compensation. If this issue is not resolved without delay, I will pursue all available legal remedies.

Its aimpossünle to activate my account

Lale Alalti — Tue, 05 May 2026 07:35:42 GMT

I have 2 SDL Trados Studio 2021 Freelance Plus with the additional for laptop unused and I get an error message.

Graciela Rodríguez Alonso — Sat, 02 May 2026 09:57:44 GMT

Mi PC is dead. I am trying to use the Plus licence in my laptop and does not work Also, I want deactivate the licence in the PC and I get an error as always. Please deactivate it and also enable the extra use for Freelance Plus.

New laptop problem

Joanna Waller — Fri, 01 May 2026 17:29:22 GMT

Changed my laptop, and now my Studio 24 says it's a trial version and expiring in 3 weeks. How do I get it back to the permanent state?

I have used Studio for many, many years, never had this issue before

Can't deactivate network licenses

Thomas Kuhn — Thu, 30 Apr 2026 13:36:58 GMT

Hello,

We are moving to a new server and so need to deactivate all of our network licenses. When I click the Deactivate All buttons in SDL License Manager I get the message "Provider error occurred, code: 0".

Please can you help? Thanks

I cannot deactivate my Studio 2024 licence on my old ( and extremely slow!) laptop. I keep getting the message "There are multiple instances of this application running."

Eftychia Stamatopoulou — Wed, 29 Apr 2026 16:16:26 GMT

I am trying to deactivate online my Trados Studio 2024 licence on my old (and very-very slow) laptop.

I keep getting the message "There are multiple instances of this application running."

I want to reactivate my Trados Studio 2024 on my new laptop.

I cannot restart my old laptop as it takes me 20 minutes (or even more) to open.

Can you help?

Trados Studio 2024 SR1 license stuck / offline deactivation and reset not available

Marco Mesquita — Wed, 29 Apr 2026 15:50:34 GMT

I am trying to deactivate the license in order to release it, but the process is not completing correctly.

Issue summary:

- Online deactivation failed with Error ID 1777.

- Offline deactivation also fails. The deactivation authorization/certificate process does not complete successfully.

- Trados displayed a message saying that the product license had been deactivated and that Trados Studio would exit.

- However, when I reopen Trados Studio, the license still appears active.

- In my RWS Account, the license does not appear to have been properly released.

- The “Reset License” option is not available in my RWS Account.

Trados Studio 2024 Installation Folder

Mark Owens — Wed, 29 Apr 2026 15:28:23 GMT

I've done some Googling and as far as I can see Trados Studio 2024 is a 64-bit program.

I've used the file "TradosStudio2024SR1_18.1.3.6657.exe" to install Trados on my server, and yet it is installed in the folder that you'd expect 32-bit programs to be installed in, namely

C:\Program Files (x86)\Trados\Trados Studio\Studio18

As a 64-bit program I would have thought the installation folder should be:

C:\Program Files\Trados\Trados Studio\Studio18

Can anyone tell me why?
Thanks

Mark

THe SIYSTEM ASK ME TO INSTALL A NEW VERSION AND i lost all my works, memories and so on

Cecilia Candela Rivero — Wed, 29 Apr 2026 13:58:55 GMT

THe SIYSTEM ASK ME TO INSTALL A NEW VERSION AND i lost all my works, memories and so on. I NEED URGENT SUPPORT

I have the same problem of the case CS0009727 when i want to reset my license.

Quentin Vourch — Wed, 29 Apr 2026 11:44:30 GMT

Hello,

I have the same problem of the case CS0009727 when i want to reset my license.

This link redirect on a search page and i cant reste my license.

I can't see the case and the solution. Can you help me with this ?

Regards.

license deactivation

Paulo Fernandes — Wed, 29 Apr 2026 09:10:55 GMT

hello, I am unable to deactivate in order to make a fresh download on my new laptop. Appreciate your help;)

Licence reset limit reached due to non-ASCII characters in computer name

Tomáš Vaňo — Tue, 28 Apr 2026 22:13:27 GMT

I am having problems activating my Trados Studio 2024 Freelance license after moving to a new computer.

I deactivated the license via my RWS Account on the old machine and then tried to activate it on the new one. However, activation failed with the following error:

Failed to install RMS license string.
Error ID: 210150.

After that, my license started to appear as “In use” in my RWS Account, even though Trados Studio is not activated on my new computer. I tried resetting the license via my account several times, but each attempt failed with the same error. As a result, I have now reached the annual limit of 3 self‑service license resets, and my license is still marked as active/used while I cannot use Trados Studio 2024.

It is possible that the problem was initially caused by the fact that my previous computer name contained diacritics (non‑ASCII characters). I have now renamed the computer so that it uses only standard Latin characters.

Could you please:

Manually reset my Trados Studio 2024 license so that it becomes available again, and
Help me complete/verify the activation on my current machine, so that this issue does not recur?

Trados Studio 2015

Norka Ferreira — Tue, 28 Apr 2026 16:48:54 GMT

How to install my Trados Studio 2015 on my new laptop with windows 11.

Thanks.

Norka F.

'Maximum allowed concurrent activations' error message Subscription cannot be activated

Bill Baston — Tue, 28 Apr 2026 12:46:54 GMT

Trados Studioi 2024. Why do I still get 'Maximum allowed activations' after I've deleted all devices under "Deviecs and usage" and it still won't open.

About Passolo 2022 activation issues

Chenglin Ju — Tue, 28 Apr 2026 12:30:44 GMT

Hello, due to a problem with my computer system that causes the Passolo 2022 key to not be returned, and the software cannot activate the software properly after Passolo 2022 is reinstalled.

Error message: "Reached the maximum allowed concurrent activations '1' for your subscription. Deactivate other Studio instances

Maria Bergenwall — Tue, 28 Apr 2026 11:40:02 GMT

I am using Trados Studio 2024 (Trados Freelance Personal subscription).
When I try to activate the software, I keep getting this error message:
"Reached the maximum allowed concurrent activations '1' for your subscription. Deactivate other Studio instances. I am not running Trados Studio anywhere else, only on this laptop. I cannot find a solution on the web. I have an urgent translation project going on.