2. Licensing and Installation - Recent Threads

RE: Deactivate license

Ana Sabo — Wed, 13 May 2026 17:21:24 GMT

Please reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below:

https://gateway.rws.com/csm?sys_kb_id=8e93493583ccaad0a6b1fab8beaad3ab&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=906e017e83de2a90396947426daad37d

Kindly let me know if you encounter any issues.

Best regards,

Deactivate license

Estrella Bosch Gimenez — Wed, 13 May 2026 16:52:49 GMT

Quisiera desactivar una licencia de mi ordenador antiguo y activarla en un ordenador nuevo

Problems with using Studio 2021 on new PC with Windows 11

Livia Anna D'Amore — Mon, 11 May 2026 11:29:29 GMT

Hi you all,

I have recently bought a new PC with Windows 11 where I have installed Trados Studio 2021.

At the beginning I had no problems and the program worked perfectly.

After the installation of Windows updates, it stopped working.

Each time when I try to open a new packages I get this message:

Error

Access to the path 'C:\Users\damor\Appdata\Local\Cronologia' is denied

(damor is my name)

Can anyone help me? Did anyone experience this issue?

Thank you in advance

Livia

RE: Problems with using Studio 2021 on new PC with Windows 11

Anca Stoian — Wed, 13 May 2026 09:50:33 GMT

Hi Livia, I am really glad it all works now! I wish you a good rest of the day!

RE: Problems with using Studio 2021 on new PC with Windows 11

Livia Anna D'Amore — Wed, 13 May 2026 09:45:40 GMT

Hi,

I did all suggested workarounds and now it works!

Thank you very much for your help.

RE: Activation failure of Trados Studio 2019

Anca Stoian — Wed, 13 May 2026 05:32:57 GMT

Hi Takeshi Horii,

Please do the offline activation for Trados 2019.

Also if you are on Windows 11, before activating try these steps:

In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test).

Then try offline activation: https://www.youtube.com/watch?v=xVQZyX3tbsg&list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz&index=4

Best regards,

Anca

Activation failure of Trados Studio 2019

Takeshi Horii — Tue, 12 May 2026 21:02:48 GMT

I tried to activate SDL Trados Studio 2019 with the activation code. But I receive an error message stating "Activation failed. Could not connect to the activation server, Check the activation server address in the provider settings. The remote server returned an error: (403) Forbidden. How can I fix it?

License activation - Problem linking my account to the license

Léonore Bine — Tue, 12 May 2026 11:51:18 GMT

I followed the instructions on this page to activate my license: sdl.service-now.com/csm
When I got to the account selection step, I had no choice but to enter my email address and password. Once I did that, a message told me that my account isn’t linked to a license, even though it’s already activated. Thank you in advance for your help.

RE: License activation - Problem linking my account to the license

Ana Sabo — Tue, 12 May 2026 11:58:23 GMT

Léonore Bine We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0048712.

RE: Cannot install Trados Studio 2021 SR2 — "higher version detected" error after uninstalling Trados Studio 2022

Anca Stoian — Tue, 12 May 2026 10:43:59 GMT

Lucia Del Vita We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0048699.

Cannot install Trados Studio 2021 SR2 — "higher version detected" error after uninstalling Trados Studio 2022

Lucia Del Vita — Fri, 08 May 2026 12:43:51 GMT

I am trying to install Trados Studio 2021 SR2 (version 16.x) on my PC after having uninstalled Trados Studio 2022. However, every time I run the installer I get the following error:

"Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first."

What I have already tried: - Uninstalled Trados Studio 2022 via Windows Settings → Apps - Used Revo Uninstaller to force remove any leftover components - Manually searched and deleted all Trados/SDL/RWS related entries in the Windows Registry (HKEY_LOCAL_MACHINE, HKEY_CURRENT_USER and WOW6432Node) - Checked and deleted leftover files in Program Files and ProgramData - Run the Trados Studio 2021 SR2 installer as Administrator

Trados Studio 2022 no longer appears in Windows Apps or Programs and Features, and I cannot find any remaining registry entries related to it. Despite all of this, the error persists.

I have read that RWS has a dedicated cleanup script for these situations — could anyone point me to it or suggest what else I can try?

Thank you!

RE: Cannot install Trados Studio 2021 SR2 — "higher version detected" error after uninstalling Trados Studio 2022

Lucia Del Vita — Tue, 12 May 2026 10:36:18 GMT

Dear Anca,
Thank you for your reply. Unfortunately, I still have the same problem. 😞

RE: Problems with using Studio 2021 on new PC with Windows 11

Anca Stoian — Tue, 12 May 2026 08:06:38 GMT

Hi Livia Anna D'Amore

Uninstalling Trados generally does not solve issues and none of us advised that, Ana advised you to do the reset of Trados to basic settings, workaround 2 in the article.

https://gateway.rws.com/csm?id=kb_article_view&sys_kb_id=b24f61e983466690396947426daad39d

Kindly do that and follow with workaround 3, we provide links to troubleshooting that generally solves errors and issues from our knowledgebase. Neither Ana, nor I said anything about uninstalling Trados.

After performing that reset to default, workaround 2 and 3, please let us know if you still have issues.

Best regards,

Anca

RE: Problems with using Studio 2021 on new PC with Windows 11

Livia Anna D'Amore — Tue, 12 May 2026 07:57:55 GMT

Hi,

I disinstalled Trados without deactivating license and reinstalled it on my PC. It didn't work.

So I tried to "repair" it and unfortunately I got the same errore message. I really don't know where's the problem.

RE: Problems with using Studio 2021 on new PC with Windows 11

Ana Sabo — Mon, 11 May 2026 12:55:42 GMT

HiLivia Anna D'Amore (Livia AnnaD'Amore)

Please try a Trados reset, wrokaround 2 from this article: - Repairing your installation of Trados Studio - RWS Customer Support, and let us know if the issue persists.

Kind regards,

RE: Problems with using Studio 2021 on new PC with Windows 11

Livia Anna D'Amore — Mon, 11 May 2026 12:19:27 GMT

Hi,

I saw this link and I alreday tried to change settings accordingly, but unfortunately it didn't work.

RE: Problem with offline deactivation

Anca Stoian — Mon, 11 May 2026 11:54:59 GMT

Hi Johanna Liljenzin,

Please reset the license, when one no longer has access to the computer where Trados was activated, reset is the option to return the license to Available:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Best regards,

Anca

Problem with offline deactivation

Johanna Liljenzin — Mon, 11 May 2026 11:50:25 GMT

I lost my laptop, so I cannot deactivate my licence from within Trados. I therefore need to deactivate my licence offline. I have tried to do it from the RWS Accounts interface, but it does not seem to work. Can you please help? This is rather urgent, as I need to use Trados to perform my work.

Kind regards,

Johanna

RE: Problems with using Studio 2021 on new PC with Windows 11

Anca Stoian — Mon, 11 May 2026 11:50:33 GMT

Hi Livia Anna D'Amore

Please check this article, this error may be caused by the antivirus blocking Trados:

https://gateway.rws.com/csm?sys_kb_id=52c7268b3b95261893afd79704e45aca&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=829f7799833c0f5815c56180deaad352

Best regards,

Anca

RE: Activation Code

Anca Stoian — Mon, 11 May 2026 08:08:23 GMT

You're welcome Michael! Have a great day!

Best regards,

Anca

Activation Code

Michael Alger — Sun, 10 May 2026 19:51:02 GMT

Where can I find my activation code?

RE: Activation Code

Michael Alger — Mon, 11 May 2026 08:06:45 GMT

Thank you for the speedy and pinpointed reply and my apologies.

RE: Cannot deactivate or reset activation when transferring to new device

Anca Stoian — Mon, 11 May 2026 07:53:06 GMT

Hi Chunyao Zhang

Please reset the subscription as indicated below:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039217

Best regards,

Anca

Cannot deactivate or reset activation when transferring to new device

Chunyao Zhang — Mon, 11 May 2026 07:50:03 GMT

Dear Team:

Good afternoon!

I'm a student and currently have Trados Studio Freelance Personal Subscription and using Trados Studio 2024, and using a MacBook to run Trados in Windows Virtual Machine. Today my Windows Desktop arrived and I deleted the VM. I can't activate the license on my new desktop when I log in. It said You have reached the maximum device number.

Could the team deactivate or reset the activation? Thanks a lot:)

Have a nice day:)

Best regards,

Chunyao

May 11th, 2026 Monday

RE: Activation Code

Anca Stoian — Mon, 11 May 2026 07:24:34 GMT

Hi Michael Alger

You don't have an activation code, you are on a subscription. Trados Freelance - Annual Saver

The activation of the desktop version is done via Language Cloud (Help - Product activation - click on Language Cloud subscription). Please also check the below article, it provides more details on the activation process:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039952tivate

Best regards,

Anca