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I have encountered a strange issue in Trados Studio 2024 CU1 and CU2 on latest Windows 11, and I’d like to see if anyone else has experienced this or has any insight into a possible solution.
Issue:
I'm working on a local project that references a GroupShare TM. When I click on [Project Settings], I get a warning message that says "The translation provider **snip** could not be opened and has been disabled" and cannot enable this translation provider (GroupShare TM) for about 30 seconds. In other words, I can enable it after about 30 seconds.
So I checked the log, and found that the GET request to the GroupShare server was delayed by about 30 seconds. The following is an excerpt from the log file:
INFO [2025-02-06 05:54:31,780] Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter - Start#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=ProjectSettingsAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=380682240#VirtualMemorySize=238415872#ThreadCount=54#HandleCount=1803#GdiHandleCount=886#UserHandleCount=465#TotalProcessorTime=00:00:11.7031250
INFO [2025-02-06 05:55:02,684] SDL.ApiClientSDK.GS.UserManagementV2Client - Calling GET https://<snipped>/api/management/v2/users?name=<snipped>
INFO [2025-02-06 05:55:03,351] SDL.ApiClientSDK.GS.UserManagementV2Client - Received successfull result from GET https://<snipped>/api/management/v2/users?name=<snipped>
What is happening? How can I fix it?
Actually, I have experienced similar issues before and tried all kinds of the troubleshooting I could think of, such as reinstalling of the application, removing setting files and 'Identity' folder , but it did not resolve the issues.
I guess that reinstalling of OS will fix the issue, but if I do that, I have to spent a lot of time setting up my work environment. So I'd like to avoid that much as possible.
