https://community.rws.com/product-groups/trados-portfolio/groupshare/Trados GroupShareen-USTelligent Community 12 Non-Productionhttps://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60456/not-able-to-log-support-case-for-trados-groupshare/192266Tue, 24 Mar 2026 10:08:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:347e9674-a6ac-4458-98a0-75ec0f028307Cristian CozmaDear Luciano, We are happy to hear that a support case was eventually raised on your behalf and I hope that our team was also able to help you with the technical part of your request. If you are still encountering issues raising support cases from your RWS account, please let us know and we will do our best to address also this issues. Best regards,https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60492/i-want-to-limit-the-access-to-a-server-based-translation-memory/192265Tue, 24 Mar 2026 10:04:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:fd4b9a19-f3e9-467f-a5cf-2609098ed6f9Cristian CozmaDear Eduardo, You can manage the access and level of permissions for your resources (including server-based Translation Memories) by providing specific roles to the users. You can also create custom roles on your GroupShare server if your own role allows this. Find more details here: https://docs.rws.com/en-US/trados-groupshare-2020-sr2-1160456/standard-roles-and-permissions-1265203 If you have a Support and Maintenace Agreement covering the GroupShare product and need more assistance on this topic, please raise a supoprt case from your https://gateway.rws.com/csm account. Best regards,https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60638/secured-connection-between-groupshare-and-ms-sql-serverThu, 19 Mar 2026 15:04:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:e54f5207-d899-4037-8bf7-2d898d44b7f6Yuriy BelikWe are planning to enforce secure connection for our SQL Server and apply certificate as mentioned in MS KB: https://learn.microsoft.com/en-us/sql/database-engine/configure-windows/configure-sql-server-encryption?view=sql-server-ver17 Is it supported by Groupshare? Are the any pitfalls or additional Groupshare setting? I didn’t find specific information in the Groupshare installation guide. Regards, YuriGroupSharesettingsSQL serverhttps://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60581/logged-on-to-groupshare-but-cant-connect-to-termbases-but-i-can-see-them/191961Mon, 16 Mar 2026 12:22:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:4e3967d7-9770-4819-b484-04ea595907b7Cristian CozmaDear Harald, The error message would normally point to a credentials issue but if you say that the connection to the GroupShare server looks fine (green) under File > Setup > Servers, this could be something else. A possible explanation and solution is described in the following article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032912 . The rootcause and the solution depend also on the exact version of your Trados Studio (Help tab > About). If the above suggested article does not help, please ask the RWS Project manager you work with to raise a support ticket on your behalf for our support team to investigate this? You can be added as a watcher on this support ticket meaning that RWS Support can directly communicate with you and work to solve this. Thanks,https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60581/logged-on-to-groupshare-but-cant-connect-to-termbases-but-i-can-see-themSat, 14 Mar 2026 11:36:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:1c9f322a-5191-4c7e-816f-1b02f315689cHarald Roaldhi I have a problem connecting to termbases in GroupShare (I have 2 computers with the same licence, it works on one, but not on the other) Im correctly logged on to the GroupShare server I can see the GroupShare termbases - but I cant connect to them, and I get a message that the logon is invalid. Does anyone know how to solve that issue?ConnectionGroupSharehttps://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60492/i-want-to-limit-the-access-to-a-server-based-translation-memoryTue, 03 Mar 2026 16:43:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:9d869d35-a44c-40d6-a3c0-67ec492c5933Eduardo AravenaIs there any way to give just some people permission to edit a server-based TM within a group? I was able to do that with a file-based TM, but the Access Rights option is not available when I try to do it with a server-based TM.studio 2024 professionaltranslation memorypermissionshttps://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60456/not-able-to-log-support-case-for-trados-groupshare/191568Wed, 25 Feb 2026 17:07:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:118a2903-1d77-40e7-84e6-0bc5d2d8c140LucianoA support case has been raised for us after calling the support by phone.https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60456/not-able-to-log-support-case-for-trados-groupshareWed, 25 Feb 2026 15:49:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:e5eb0f95-bcb8-45cd-b866-a707f96ad392LucianoI am not able to log a support case for Trados GroupShare even though we have a Level 2 Support and Maintenance Agreement and I am a support user on our account. When I am forwarded to the support form I am only offered one account to chose. At our organization, we have two RWS accounts, one with SMA and the other without. I can only select the latter and thus cannot log any support tickets. If someone from RWS reads this, I request help in solving the above issue as well as support with upgrading our Trados GroupShare installation from 2020 SR1 to 2020 SR2. Thanks in advance.upgradeUpdateGroupShare 2020https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60442/client-field-not-publishing-in-groupshare-when-using-templateTue, 24 Feb 2026 16:04:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ba7398d2-60ea-4a26-8dbb-8a597adc48c8Victor HernandezHello, We’ve noticed that when a project is created from Groupshare using a template, the Client field does not publish. However, when the project is published directly from Trados Studio (desktop version), the field publishes correctly. I have created this template from a project with Trados studio desktop. I see the value in the project settings This is what I see in the template. I don't see the guid for the client. Could this be why? or are we creating the template wrong? Our groupshare version is 2020 SR2 Our trados studio desktop version is 2022 SR2 - 17.2.12.19268 Thanks in advancegroupshare 2020 sr2trados studio 2022https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60244/conversion-xliff-to-bcm---languagefile-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx-failed-revision-and-feedback-containers-are-not-allowed-to-be-nested/191107Mon, 09 Feb 2026 20:20:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:879245b1-8c52-4030-bb78-bc971eebf337Victor HernandezHello Mark, I can confirm that acccepting or rejecting all track changes solves the issue. We are able to open the document again in the Groupshare online editor. Thank you very much for your help!https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60244/conversion-xliff-to-bcm---languagefile-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx-failed-revision-and-feedback-containers-are-not-allowed-to-be-nested/191047Fri, 06 Feb 2026 21:06:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8ab6c84f-8251-4f9b-99d1-2d3b21b0d7deMark SmithVictor Hernandez : I had a lengthy support call with RWS today and this is apparently a known issue which occurs because the Online Editor's BCM format does not support nested track changes, while the XLIFF format in Trados Studio does . The only 'fix' available for now is to accept or reject all track changes in the file in Trados, then it will be openable again in the Online Editor, but this is obviously not a real solution. They have informed me they will be prioritizing a fix. If you want to quote it in any correspondence, our ticket number is CS0038985.https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60244/conversion-xliff-to-bcm---languagefile-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx-failed-revision-and-feedback-containers-are-not-allowed-to-be-nested/190999Wed, 04 Feb 2026 15:51:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:62ca06c8-fa07-4602-81c3-979975ad8448Mark SmithWe get this same issue periodicallyhttps://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60244/conversion-xliff-to-bcm---languagefile-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx-failed-revision-and-feedback-containers-are-not-allowed-to-be-nestedFri, 30 Jan 2026 22:32:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:745aab7c-762a-4ee6-87ef-cacc494891b7Victor HernandezHello everyone, Today one of my collegues reported me the following issue after trying to check out one of our Groupshare projects using the online editor. It is possible to check it out using trados studio desktop (we are using 2022). Our groupshare server version is UI: 15.2.0 GS: 15.2.0.1904 - GS 2020 SR2 How can I resolve the issue? Thank you.GroupSharebcmgroupshare 2020 sr1 CU12https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60178/groupshare-open-in-studio-links-do-not-work-any-moreFri, 23 Jan 2026 09:41:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:57e71592-6d34-42a2-aea6-5fe7620a80daChristian MohrHaving been an RWS vendor for many years now, I receive my translation and review projects via GroupShare notification mails. Until 2025, I used to click the "Open project in Studio" link, Trados Studio (2022) opened and the XLIFFS and all TMs, termbases, reference and instruction files were at hand. However, at the end of last year I had to install a new computer and work with Trados Studio 2024 since then. Now the notification mails I receive still contain the link "Open project in Studio", but it does not work anymore. On clicking it, an empty browser tab opens containing nothing but the logs01 server address, but I am not able to open this address (e.g by using the Enter key). I have the opportunity to download the projects if I open the server in an internet browser, but then I have the XLIFF files only without the accompanying instruction and reference files. The respective project manager always has to send me those files per mail or a download link. This is a very clumsy workaround, and it will be of no avail if I have to open and review a project in the evening when no project manager is available. The problem persists with both browsers Edge and Google being set as default browsers. Until 2025, I worked with Edge, but I don't know if this is relevant at all. Is it possible to make the "Open project in Studio" link work again? Do I (or does the project manager) have to activate, change or update a certain setting/option? Many thanks in advance for any ideas/suggestions! Kind regards, Christianhttps://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/60017/cannot-add-language-files-one-or-more-already-exist-what-is-this-errorMon, 05 Jan 2026 01:33:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:36bd744a-8178-4330-9b54-448e58923acaFanxiang NIEThis shows up when I try to check in new files to an existing project. I even tried to rename the folder (to avoid bugged duplicate) and re-prepare them, still yield the same result. What went wrong?Groupshare 2020 SR1Trados Studio 2024https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/59734/trados-studio-2022---windows-user-issue/190262Tue, 30 Dec 2025 15:07:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8a5e13c7-d4a3-4377-9a67-729db6927bacŠárka KrálíkováFinally I did not marked answer as verified to close this question, because I found out that the problem is more complex. I'll try to describe. When the user uses Windows login from Trados Studio 2022 to connect to the Groupshare 2020 SR1 server, login fails for the first time. It only works after that ANY (!) user launches the Multiterm Desktop and connects to Groupshare server as a Windows user. In Trados Studio, we usually enter the user, including the AD domain, as a different user, with the password also entering explicitly. What makes Windows user login in Multiterm Desktop so special that it works right away and enables for Trados Studio users to login to Groupshare server with Windows account? Both applications run from the same virtual server via Citrix Workspace.https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/59929/remove-duplicate-segments-from-groupshare-tmFri, 12 Dec 2025 17:55:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:10ab60ed-d47f-43a5-a29e-7b7e139a846dJohannes PurerHi, I need to delete duplicate segments from a Groupshare TM, which have been created during an update of the TM after a project, although I have used the "overwriting" option. This is another annoying behaviour of Studio, but not my question. I have to deal with the result of this unusual behaviour, as I now have unwanted duplicates in the TM. I am aware of the function to search for duplicates, the only issue is, that the duplicates are not listed, but only displayed one by one. So I delete one duplicate, go to the next one, delete it, etc. But the search starts always with the first segment. Which also can be annoying, when you do not want delete some of the duplicates, so you have to skip those until you get to one you want to delete. Maybe this sounds familiar. Is there another way to do that? There is an app in the Appstore, but that is only for local TMs and it deletes all duplicates. This is not the solution I want, I would want to add also some filter criteria for the duplicates. Any idea out there? Many thanks, Johanneshttps://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/59734/trados-studio-2022---windows-user-issue/189973Wed, 10 Dec 2025 14:00:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:76a06855-b64e-4451-ba78-c3fee9f5f58aDaniel BrockmannThank you - just set it to "answer verified" so it appears as answered rather than being deleted.https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/59734/trados-studio-2022---windows-user-issue/189972Wed, 10 Dec 2025 13:58:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:47ed11b9-7b4b-4df2-88da-7cf8bb684dfbŠárka KrálíkováCould you delete this question, please? This problem has been resolved (unfortunately it repaired itself, but the cause remains unknown).https://community.rws.com/product-groups/trados-portfolio/groupshare/f/groupshare-qa/59793/ts2024-sr1-cu3-and-previous-when-opening-more-than-one-gs-project-all-projects-do-get-the-same-name/189633Fri, 28 Nov 2025 13:10:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:fc31103c-ec40-41f4-ae99-e9d8967ddcdbJerzy CzopikYuriy Belik I can share the projects.xml with you. Please write me a private message with your e-mail. I do not know the GS version at my customer.