Passolo 2022: automatic update failes

Question

Dear Community, 
 Since upgrading to Passolo 2022, the following warning pops up upon product launch: 
 
 Product version 22.0.116.0 
 Troubleshooting attempts undertaken - and failed - so far: 
 
 Checking for updates manually 
 Assigning adminstration permissions to user account 
 Ensuring connection to the Internet (the error would persist on premises and via VPN). 
 
 We are running ouf of ideas as to what could be the root cause. 
 Is this behaviour familiar to anybody out there? 
 Is there a Passolo installation package including the latest updates we could use to replace the existing installation? 
 Any help is appreciated.

Nils Jörn · Answer

Good morning Carmen Vollmuth , 
 you can download the current versions of Passolo here: https://gateway.sdl.com/apex/communityknowledge?articleName=000006928 . 
 We're running Passolo 2022 (22.0.116.0), too, wich seams to be the most current version. 
 In my opinion, your issue could be related to some firewall settings which prevent a successful connection to the update server. Maybe your IT department could have a look at the logs of the firewall. 
 Hopefully, these information will help you to solve the isse. 
 If you have further questions, please don't hesitate to ask. 
 Kind reagards and have an nice day. 
 Nils

Adrian Maniu · Answer

I would recommend checking first the update log which can be found in: 
 C:\ProgramData\Trados\Passolo\Passolo22\Updates 
 The link used is: 
 http://update.sdl.com/updates/update1/passolo22/live/updates.xml

Passolo > 1. General

Passolo 2022: automatic update failes

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