Subject: 

• Unexpected languages of Serbian (“sr”) and Serbian (Latin, Serbia and Montenegro (Former)) (“sr-Latn-CS”) being processed when running Passolo macro-commands for Croatian

Description:

• Our team uses Passolo 2022 for our translation processes. For pseudo-translations, we utilize the Passolo “/simulate lang:German” command to generate the placeholder text. Additionally, we have been utilizing the Passolo commands “/update” and “/generate” (or, in consolidation, “/batch”) to generate the translation in place of the English strings with placeholder text.
• Recently, we have wanted to adapt our process to generate translations for a small list of target languages by using the Passolo macro-syntax of “/generate lang:German”. However, when using the Passolo command “/generate lang:Croatian”, it appears that there is an issue for the target language Croatian - where it generates the translated strings for the language Croatian, but it also unintentionally produces the translated strings for two other languages Serbian and Serbian (Latin, Serbia, and Montenegro (Former)).
• We specifically don’t want to generate the translations for Serbian, or its variation, when running the “/generate lang:Croatian” or “/simulate lang:Croatian” macro-commands in Passolo. After reading some documentation provided on the Community Knowledge page from the RWS Support Gateway site, it looks as though this issue has happened before across different SDL products (see previous issue-link below). We also have found that there is some documentation about an update patch for Passolo 2022 to handle this issue for Serbian being generated when attempting to generate for Croatian (also below).
• We have sent this same prompt message above to RWS Support and they have referred us to publishing our issue on this forum.

Links:

• [Passolo syntax reference]
  • Batch mode commands: https://docs.rws.com/785448/420412/sdl-passolo-help/batch-mode-commands
• [RWS Support Gateway documentation]
  • Different products: https://gateway.sdl.com/CommunityKnowledge?articleName=000015476
  • Passolo 2022 patch: https://gateway.sdl.com/apex/communityknowledge?articleName=CUs-Passolo-2022

Service Impact:

• Service impact = This issue is impacting all members of our team who use Passolo. We currently have a workaround in place to manually delete the unexpected Serbian files after the Passolo macro-commands unintentionally create the Serbian files.

File(s):