https://community.rws.com/product-groups/trados-portfolio/Including: Trados Enterprise, Trados Team, Trados GroupShare, Trados Studio, MultiTerm, Passolo, the RWS AppStore and Trados Business Manager.en-USTelligent Community 12 Non-Productionhttps://community.rws.com/product-groups/trados-portfolio/cloud-offerings/f/cloud-offerings/60892/trados-cloud-dashboardWed, 15 Apr 2026 15:37:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:91156bb0-4c36-4cf7-ba8b-7c5787507046Caroline HétuHello! The Words Processed in the Trados cloud dashboard remains the same and doesn't get updated, while the Projects Created gets updated. Any idea what could cause this?SDL Language Cloudhttps://community.rws.com/product-groups/trados-portfolio/cloud-offerings/f/cloud-offerings/60860/creating-a-sandbox/192963Wed, 15 Apr 2026 13:58:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:744cd35a-88b2-410a-89e8-d57467b5d075Daniel FlettHow do i create a sandbox environment within our existing tenant?https://community.rws.com/product-groups/trados-portfolio/f/licensing/60889/want-to-deactivate-and-active-the-licence-with-other-user-and-other-system/192962Wed, 15 Apr 2026 13:37:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:44a995d0-a1e6-43d2-be60-82f92a2bc33fAnca StoianShraddha Singh We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046294.https://community.rws.com/product-groups/trados-portfolio/f/licensing/60890/i-can-neither-reset-my-passolo-2022-license-online-nor-can-i-deactivate-it-offline/192961Wed, 15 Apr 2026 13:36:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8f76e720-6502-4cc9-8a7c-91b6b4f4933cSorin PertaKlaus Hoch We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046293.https://community.rws.com/product-groups/trados-portfolio/f/licensing/60890/i-can-neither-reset-my-passolo-2022-license-online-nor-can-i-deactivate-it-offlineWed, 15 Apr 2026 13:34:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:366b5e32-71ed-44f8-ad7e-ab074bc3f266Klaus HochI can neither reset my Passolo 2022 license online nor can I deactivate it offline.https://community.rws.com/product-groups/trados-portfolio/f/licensing/60889/want-to-deactivate-and-active-the-licence-with-other-user-and-other-system/192960Wed, 15 Apr 2026 13:24:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:017d38b1-8090-4d64-a53a-04573899302cShraddha SinghSorry to message again, but this is a priority requesthttps://community.rws.com/product-groups/trados-portfolio/f/licensing/60889/want-to-deactivate-and-active-the-licence-with-other-user-and-other-systemWed, 15 Apr 2026 12:50:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:50933f94-adc5-414f-b161-9ca5af2ab596Shraddha SinghHi Team, As I will be leaving the organisation tomorrow, I need to deactivate the licence from my name and get the same shifted to another user. Please help us with the doing the same.InstallationTrados 2022deactivationhttps://community.rws.com/product-groups/trados-portfolio/f/licensing/60888/problems-activation-trados-studio-2017/192947Wed, 15 Apr 2026 10:27:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:30061058-74b7-4935-b4cf-d318d38eb9c2Sorin PertaHello Anne Winkler Please try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784 In case you have Windows 11 installed, follow these steps before activating the license: In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test). Thank you, Sorinhttps://community.rws.com/product-groups/trados-portfolio/f/licensing/60888/problems-activation-trados-studio-2017Wed, 15 Apr 2026 10:25:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:6a5eab16-79cd-4ddb-b62f-1c62266f8cfeAnne WinklerAfter having follwed the instruction of your colleages Ana-Maria Matefi I still cannot activate my licence on my new computer. I have deactivated on old computer and have reset my licence. Below you can see the error message I receive. Thanks in advance for your help. Best regards, Anne Vibeke Winklerhttps://community.rws.com/product-groups/trados-portfolio/cloud-offerings/f/cloud-offerings/60887/where-is-the-auto-substitution-function-in-trados-teamWed, 15 Apr 2026 09:31:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:962b2f23-ac70-4c80-8cc2-3cbb0fbf0a10Walter BlaserIn the Language Cloud portal, one can define Language Processing Rules, which define the date, time and currency formats that the system recognizes. This works the same as in Trados Studio. In Trados Studio however, one can also define in the Project Settings which of these formats should be used when localizing dates. This is done with the "Auto-Substitution" option shown here: Where is the equivalent of this function in Trados Team? I cannot find it. The documentation for Trados Cloud offerings does not help either. Can anyone point me in the right direction? Thanks Walterhttps://community.rws.com/product-groups/trados-portfolio/f/licensing/60885/trados-2019/192937Wed, 15 Apr 2026 06:16:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:e2cb8a72-3283-4540-b496-0c16b9924419Anca StoianHi 克彦 須藤 This is how an offline deactivation is done: https://www.youtube.com/watch?v=2oGGbA4I73c&list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz&index=1 In case the deactivation does not work - with Trados 2019 it might happen since it is an older version, you can reset the license from your RWS Account as indicated in the following article from our KB: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 And this how to process an upgrade, from what I saw, you have a pending upgrade to Trados 2022 Plus edition, you can check the last order you placed. https://www.youtube.com/watch?v=WI7SlJt_pHM&list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz&index=5 If you need more help or encounter difficulties, please reply here. Best regards, Ancahttps://community.rws.com/product-groups/trados-portfolio/f/licensing/60885/trados-2019Wed, 15 Apr 2026 03:46:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:3ee89a04-d4ed-487c-aee4-e7567ca22673克彦 須藤Trados2019を使用中、以前購入したTrados 2021にアップグレードするために　ライセンスの返却が必要となり、T rados2019のアクティベーションコードを無効化しようしとしたら、サーバーエラー４０３が出てライセンスの返却ができなくなった。オフラインで行う方法があるようです。ライセンス領域のオフラインの非アクティベーションをクリックとあるが、どこにあるかわかりません。https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60635/deepl-translation-provider-plug-in-does-not-work/192935Tue, 14 Apr 2026 20:28:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:1820f3ef-5c22-4bc3-a0f6-b28f6a49e4bbNorma Leticia García CarbajalAndrew, I emailed you the log files yesterday. I look forward to hearing from you. Thank youhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/58092/trados-studio-2021-cannot-open-a-package-xliff-wsxz-file/192933Tue, 14 Apr 2026 16:33:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d87dd9e2-d9bd-457a-843f-7bb8fac3b386Fabienne MardonI have just installed TradosStudio2021_SR2_CU12_9338 And now it works..but still my versions of Trados (laptop and desktop) do not connect to the Internet... it has never worked so I have to check for updates manually....https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60882/trados-data-protection-suite-not-working---studio-2024-sr1Tue, 14 Apr 2026 15:59:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:00f55fbb-2cd2-482b-8fa3-a8ad51f016f3Greta MagyarHello Team, I'm trying to use the Trados Data Protection Suite app, and it is causing various errors. Trados Studio 2024 SR1 + latest app version When I'm using it during project creation, custom batch task sequence, Protect data in the end, no encryption just protection, I hit FInish and Studio crashes without a note or anything. When I reopen, the project is available but the source file is not prepared, not copied under the target, and all Batch tasks are unavailable - the project is unusable. If I'm trying to use the Protect Data on a freshly created project, after selecting what to protect, when hitting Finish I get the following error, and nothing happens: Attached is the error file (XML). Fullscreen sdlerror-2026414-16h55m47s.sdlerror.xml Download Could not find file 'C:\Users\gmagyar\AppData\Roaming\Trados AppStore\TradosTMAnonymizer\Settings\settings.json'. System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Could not find file 'C:\Users\gmagyar\AppData\Roaming\Trados AppStore\TradosTMAnonymizer\Settings\settings.json'. C:\Users\gmagyar\AppData\Roaming\Trados AppStore\TradosTMAnonymizer\Settings\settings.json mscorlib -2147024894 d__0.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Sdl.Platform.UI.Wizard.Framework.WizardWindowViewModel. d__89.MoveNext()]]> Trados Studio Studio18 18.1.3.6657 Microsoft Windows 11 Enterprise NULL 1033 1252 GLOBAL\gmagyar 4.0.30319.42000 MHDBAPSPERKS01 True 16191128 MB Indeed, the JSON file is not in the specified location, but should it be there? Could you please advise? Thank you! Greta Can you please advise?Trados Data Protection SuiteStudio 2024 SR1https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60847/deepl-working-with-docx-but-not-with-xlf-files/192930Tue, 14 Apr 2026 14:28:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:6a735f67-4204-4e4a-935e-ccac562c0321Support TeamThat worked. Thank you!https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/60880/impossible-d-ouvrir-trados/192929Tue, 14 Apr 2026 14:17:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:a0292502-032a-428d-adc6-db329917c7e8Anca StoianHi Emmanuelle Chevallier You actually have an active technical support contract, so if the repair and reset for Trados suggested by our Community AI do not work, please raise a ticket with the technical team from your RWS Account: https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx and the team can investigate this more into details. Best regards, Ancahttps://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/60880/impossible-d-ouvrir-trados/192926Tue, 14 Apr 2026 13:35:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:62aab5ef-cb52-4170-8137-db4cb5bb0c7cRWS Community AIProbability score: 0.6 Question improvement suggestion: Please provide the exact version of Trados Studio you are using and any recent changes made to your system before the issue occurred. In the meantime, based on the information you have provided, here is a suggested answer to your question: Hello Emmanuelle, I'm sorry to hear that you're having trouble opening Trados Studio. It sounds like the application is getting stuck during the loading process. Here are some steps you can try to resolve the issue: **Step 1:** Restart your computer. Sometimes, a simple restart can clear up any temporary issues that may be causing the software to hang. **Step 2:** Run Trados Studio as an administrator. Right-click on the Trados Studio icon and select "Run as administrator." This can help if there are permission issues preventing the application from loading properly. **Step 3:** Repair the installation. 1. Close all RWS applications. 2. Open the Control Panel. 3. Navigate to "Programs" > "Programs and Features." 4. Find Trados Studio in the list, right-click on it, and select "Uninstall/Change" > "Repair." 5. Follow the prompts to complete the repair process. **Step 4:** Reset Trados Studio settings. 1. Close all RWS applications. 2. Navigate to the following folder: - For Windows 7/8/10: `C:\Users\%USERNAME%\App Data\Roaming\Trados\Trados Studio\Studio17` 3. Rename the "Studio17" folder to "Studio17_old." 4. Restart Trados Studio. **Step 5:** Check for Windows updates. Make sure your operating system is up to date, as updates can sometimes resolve compatibility issues. If these steps do not resolve the issue, please consider reinstalling Trados Studio. Make sure to back up any important data before doing so. I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. RWS Community AIhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/60880/impossible-d-ouvrir-tradosTue, 14 Apr 2026 13:34:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:5c40372c-acc2-4f42-b1bc-383e35b61f19Emmanuelle ChevallierBonjour, impossible d'ouvrir Trados Le logiciel reste bloqué sur la fenêtre "Chargement des modules d'application". Je travaillais normalement, mon ordi a planté et ensuite impossible d'ouvrir Trados... Des conseils? Merci! Emmanuellehttps://community.rws.com/product-groups/trados-portfolio/f/licensing/60878/upgrade-to-a-latest-version/192925Tue, 14 Apr 2026 13:17:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:bb481817-1c0e-45b7-8d0b-e72eedacba57Ana SaboSerena Valentino We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046132.