Download not available (Systran and TermBase Scout)

Hi

I use Studio 2019 Professional, and sometimes I get this message when trying to download apps (TermBase Scout, now also Systran):

Download App
Download not avaliable
You have logged in successfully, however this app is not available for you to download because you don’t have a license for one of the supported products (SDL Trados Studio 2009 - SDL Trados Studio 2011 - SDL Trados Studio 2014 - SDL Trados Studio 2015 - SDL Trados Studio 2017 - SDL Trados Studio 2019) in your account. Please contact the administrator of your company licenses and they will be able to download the app for you. Alternatively contact SDL through your support account, or via the appstore forum in the SDL Community. For more information, please see the [language] Terms and Conditions
Why is that so?
Daniel
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