Hi team!

We were reported with a very strange issue one of our PMs was experiencing. To give you some background, she was preparing a project with DeepL and their TM, in order to prepare a package for a translator. Language pair included in the project was FR>NL (BE). All settings are correct (already double checked by our CAT tool support team), however, at some point MT is not propagated. Tag label of NMT is retrieved, but then the segment is empty, although suggestion is shown in the Translation results. This is happening in segments from 580 to 801; before and after those, MT segments are correctly pre-translated.

Please note that I’m using Studio 2019 and the latest version of the DeepL plugin. After some tests, we can conclude then that the issue is happening only given this scenario: DeepL + TM from the customer. Please do not hesitate to ask if you would need more information from my side in order to check this.

Thanks a lot in advance for your thoughts! Looking forward to hearing back from you soon.

Best regards,

Cristina