I am trying to download the DeepL plugin for Trados Studio, but every time this message appears after I press the Download button.
{ "error":{ "code":"500","message":"Could not find a part of the path 'C:\\Inetpub\\OOS\\_Apps\\xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx\\Sdl.Community.DeepLMTProvider.sdlplugin'." } }
I managed to download it fine on my other computer, I don't understand what is going on.
I have been trying to download the DeepL plugin for Studio 2021 for the last two days as well and I get the same error message. We have just upgraded to Studio 2021 and I have to test every aspect of it but so far unable to use/test DeepL because I cannot download the plugin... Is this a general issue for everyone?
Mathilde GARINO Jessica Steurs
When you went to the appstore you will have seen this:
Please go to here and read the instructions on how to configure the (Missing Wiki Page) where you will be able to download Deepl.
Hello Paul,
Thank you for your reply. However, when I follow the steps in the link you shared, my private AppStore remains empty and nothings appears...
Please restart Trados Studio, and then if the problem still remains share a screenshot of your settings.
Hi Paul,
Thank you very much for your answer. However, since I am using Trados 2019, the private AppStore is not a feature available to me.
Please go here: Archived Versions: Deep: Translation Provider
This information is also in the wiki for the Private AppStore.
Hi Paul,
Unfortunately the restart didn't solve the problem. Here is a screenshot of my settings for the appstore:
Paul
Hi Paul, have you by any chance had the time to look at the settings I shared in the screenshot below? Was my configuration for the Private AppStore incorrect?
Kind regards,
Jessica
Was my configuration for the Private AppStore incorrect?
No, your configuration is perfect!
So now I'm clutching at straws! We are really struggling to identify why this is a problem for some users, so here's a few questions:
Paul
Hi Paul, thank you for the fast reply.
To answer your questions:
1) I see exactly that when copying the link in my browser (Edge Chromium).
2) I'm on W10 currently, so no W7.
3) I have already restarted my computer a couple of times in the past few days (updates, some other issues that were unrelated) but no changes in my app store so far I'm afraid 
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