Helen Jordan 

Can you share a screenshot of your settings for the project showing the DeepL provider in place and enabled, and also share a screenshot from the editor so we can see what you have in place?

Here is as screenshot of what the project looks like when I try to set it up on my new PC. Editor shows no matches found and nothing is suggested.

Thanks Helen Jordan 

ok - I installed DeepL into my version of 2017 and it seems to work:

So at least I can be confident the plugin works.  So let's look at a bit more detail.  What version of 2017 are you running?  The latest version is Trados Studio 2017 SR1 - 14.1.10018.54792.

Did you take the plugin from here?   Archived Versions: Deep: Translation Provider   This is the latest version we created for 2017.

I am using SDL Trados 2017 SR1 - 14.1.10015.44945

I downloaded the plug-in from the AppStore from Trados.

I just tried deleting the plug-in and reinstalling it but now it won't work at all so I think I may have made matters worse!

It seems to be working again now, but still not offering any translation suggestions.

It seems to be working again now, but still not offering any translation suggestions.