Andrew James Wood 

That app is one that has historically always given us a hard time to keep compatible so without even questioning your post I just double checked.
Using Trados Studio 2022 SR2 - 17.2.9.18688 with app 5.2.0.64 I have it working error free.
I tried it both as the local instance outside of Trados Studio, as well as in client.

Could it be that you have an older version installed?
I would remove your current install and try again 

Looking forward to your findings 

Lyds

Andrew James Wood 

That app is one that has historically always given us a hard time to keep compatible so without even questioning your post I just double checked.
Using Trados Studio 2022 SR2 - 17.2.9.18688 with app 5.2.0.64 I have it working error free.
I tried it both as the local instance outside of Trados Studio, as well as in client.

Could it be that you have an older version installed?
I would remove your current install and try again 

Looking forward to your findings 

Lyds

Hi Lyds,

I'm definitely running version 5.2.0.64 of the app. I removed it entirely from my computer, restarted the computer then dowloaded and installed it all over again this morning (before submitting my post).

I have a vague recollection of seeing something in the AppStore weekly digest at some point that suggested manually deleting some kind of folder that is usually left over from previous installations of Trados Studio, but I've looked and can't find the relevant post anywhere.

Thanks,

Andrew

Hi Andrew James Wood 

Andrew James Wood said:

I have a vague recollection of seeing something in the AppStore weekly digest at some point that suggested manually deleting some kind of folder that is usually left over from previous installations of Trados Studio, but I've looked and can't find the relevant post anywhere.

Perhaps you can check manually and remove the app from these 3 locations:

%APPDATA%\Trados\Trados Studio\17\Plugins

%LOCALAPPDATA%\Trados\Trados Studio\17\Plugins

c:\ProgramData\Trados\Trados Studio\17\Plugins

Regards,

Oana

Hi Oana,

Success! Thanks very much! I uninstalled Trados Anallyze again then went through those folders and found some rogue Trados Analyze folders and files. After manually deleting them and then reinstalling, it all seems to be working as it should. Thank you!

Hello,

I did all the steps suggested and nothing solved my issue. Here is what's happening:

I have downloaded and installed the following components:

1. TradosStudio2022SR2_17.2.11.19134.exe

2. Trados.Analyse.Installer.2022 (SR2) 5.2.0.64.msi

When running Trados Analyse, we encounter the following error: "Trados Analyse service is not available, please make sure the service is running."

Upon checking, the service shows as running. However, after restarting the service and attempting to run an analysis, we receive this error message: "Please make sure that the Trados Analyse services runs under your user account or that you run at least once Trados Studio 2021 with the latest updates under that user."

I have tried changing the logon of the service to the current user and restarting the service, but the same message is displayed again.

I have also uninstalled, deleted the folders as referenced above, reinstalled and the issue remains the same.

My system runs Windows 11 version 24H2.

Could you please provide assistance on how to resolve this issue? Any guidance or steps to troubleshoot this problem would be greatly appreciated.

Hello,

I'm having the same problem as Mauro Bertuol described after recently updating to the latest version of Studio 2022.

I've installed the latest version of Trados Analyse:

I'm using the most recent version of SDL Studio 2022:

But, whenever I try to analyse a file I get this message:

The service is running in the Task Manager

I followed all the possible suggestions presented above but without any result.

My system runs Windows 10 Pro version 22H2.

Any help would be appreciated as this is one of the most used add-ons on my daily tasks.

Have a great day!