Probability score: 0.8  

Question improvement suggestion: Provide the exact version of Trados Studio you are using and specify the plugins you installed before the issue occurred.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It seems you're encountering an issue with opening Trados Studio 24 after installing various plugins. The error message indicates that a plugin is not signed and may pose a security risk. Here are some steps you can follow to troubleshoot and potentially resolve this issue:

**Step 1:** Close all RWS applications completely.

**Step 2:** Navigate to the following directory based on your version of Trados Studio:

- For Trados Studio 2022: `C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17`

- For Trados Studio 2021: `C:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\16`

- For Trados Studio 2019: `C:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\15`

**Step 3:** Rename the `Plugins` folder to `Plugins_old`. This will disable any third-party plugins that might be causing the issue.

**Step 4:** Optionally, you can run a repair installation of Trados Studio. To do this, go to Control Panel > Programs and Features, find Trados Studio, right-click on it, and select "Repair".

**Step 5:** Restart your computer and then try to open Trados Studio again.

If the issue persists, consider checking your antivirus settings. Adding the Trados Studio installation folder as an exception in your antivirus program can sometimes resolve such issues.

If none of these steps work, please provide the exact version of Trados Studio you are using and the names of the plugins you installed, as this information can help in diagnosing the problem further.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Thanks.

I am using Trados 2024 that I downloaded from the RWS site yesterday.  There are about 200 plugins in the plugin folder. How do I copy the content of the plugins folder here?

Probability score: 0.7  

Question improvement suggestion: Specify the exact method you would like to use to copy the content of the plugins folder (e.g., copy-pasting, taking a screenshot, etc.).  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

To copy the content of the plugins folder in Trados 2024, you can follow these steps:

**Step 1:** Close all RWS applications to ensure that no files are in use.

**Step 2:** Open Windows File Explorer and navigate to the plugins folder. The path for Trados 2024 should be similar to:

```

C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio18\Plugins

```

(Note: Replace `%username%` with your actual Windows username.)

**Step 3:** Once you are in the Plugins folder, you can select all the files and folders inside it. You can do this by pressing `Ctrl + A` on your keyboard.

**Step 4:** After selecting the content, right-click and choose "Copy" or press `Ctrl + C`.

**Step 5:** You can then paste the copied content into a document or another location by right-clicking and selecting "Paste" or pressing `Ctrl + V`.

If you need to share this information with someone, you can paste it into an email or a text document.

If you have any specific requirements or need further assistance, please let me know!  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Here are all the files in my plugins folder:

Probability score: 0.6  

Question improvement suggestion: Provide a brief description of the issue you are facing with the plugins, as well as any specific plugins that may be causing problems.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

Thank you for sharing the contents of your plugins folder! It looks like you have a variety of plugins installed. If you're experiencing issues with Trados Studio 2024, here are some steps you can take to troubleshoot:

**Step 1:** Close all RWS applications completely to ensure no files are in use.

**Step 2:** Navigate to the plugins folder using the following path:

```

C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio18\Plugins

```

(Note: Replace `%username%` with your actual Windows username.)

**Step 3:** Consider renaming the `Plugins` folder to `Plugins_old`. This will disable all third-party plugins and help you determine if one of them is causing the issue.

**Step 4:** Restart Trados Studio and see if the application opens without any errors. If it does, you can gradually reinstall the plugins you need from the RWS AppStore, ensuring they are compatible with your version of Trados Studio.

**Step 5:** If you still encounter issues, please check for any specific plugins that may be causing problems. You can uninstall or update them as needed.

If you have any specific plugins in mind that you suspect might be causing the issue, please let me know, and I can provide more targeted advice!  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Hi there.

I installed Trados 24 yesterday, and after installing various plugins, now I cannot open it anymore.

I also get this screen when it is trying to open (translation: Trados has detected a plugin that is not signed and created by third parties and not valid. It can contain a virus or other malware. Do not load it unless you trust the source)

I have tried repairing and reinstalling but no luck..

Anyone else had this problem?

Is there a way around it?

Thanks

Camilla Jane Ferard 

That is not the plugins folder the AI referred to.  If you delete files in here you'll need to do a complete reinstall of the application to get them back.

The folders in question are these, but most likely it'll be your appdata roaming folder:

%APPDATA%\Trados\Trados Studio\18\Plugins

%LOCALAPPDATA%\Trados\Trados Studio\18\Plugins

c:\ProgramData\Trados\Trados Studio\18\Plugins

To get to these you copy/paste the exact path I provided above into File Explorer and they will expand to the right location.  So for me they would take me here:

c:\Users\paul\AppData\Roaming\Trados\Trados Studio\18\Plugins\

c:\Users\paul\AppData\Local\Trados\Trados Studio\18\Plugins\

c:\ProgramData\Trados\Trados Studio\18\Plugins

If you cannot see these folder locations then you need to make sure you are showing your hidden files and folders in windows as they are normally hidden by default. 

Showing hidden files and folders in Windows 10 and Windows 11 is a straightforward process. There are two primary methods: directly through File Explorer or via File Explorer Options (also known as Folder Options).

Method 1: Using File Explorer (Quick Method)

This is the fastest way to toggle hidden items on and off.

For Windows 11:

1. Open File Explorer (you can click the folder icon on your taskbar or press Windows key + E).

2. In the File Explorer window, click on the View tab at the top.

3. Hover your mouse over Show.

4. Select Hidden items from the sub-menu.

Hidden files and folders will now be visible, often appearing with a slightly translucent icon.

For Windows 10:

1. Open File Explorer (you can click the folder icon on your taskbar or press Windows key + E).

2. In the File Explorer window, click on the View tab at the top.

3. Locate the Show/hide group and check the box next to Hidden items.

Hidden files and folders will now be visible, often appearing with a slightly translucent icon.

Method 2: Using File Explorer Options (More Advanced Settings)

This method provides more granular control, including the option to show protected operating system files.

For Windows 11:

1. Open File Explorer.

2. Click the three dots (...) icon in the toolbar near the top of the window.

3. Select Options from the dropdown menu.

4. In the "Folder Options" window, go to the View tab.

5. Under "Advanced settings," find Hidden files and folders.

6. Select the radio button next to Show hidden files, folders, and drives.

7. (Optional) To also show protected operating system files (which are usually hidden for a good reason), scroll down and uncheck the box next to Hide protected operating system files (Recommended). A warning message will appear; click Yes if you wish to proceed.

8. Click Apply, then OK.

For Windows 10:

1. Open File Explorer.

2. Click the View tab at the top.

3. Click Options on the right side of the ribbon, and then select Change folder and search options.

4. In the "Folder Options" window, go to the View tab.

5. Under "Advanced settings," find Hidden files and folders.

6. Select the radio button next to Show hidden files, folders, and drives.

7. (Optional) To also show protected operating system files, scroll down and uncheck the box next to Hide protected operating system files (Recommended). A warning message will appear; click Yes if you wish to proceed.

8. Click Apply, then OK.

The solution of chaning the plugins folder to plugins_old worked.  At this route:

"C:\Users\camil\AppData\Roaming\Trados\Trados Studio\18\Plugins"

I was accessing plugins from the programs folder - this was why it did not work.

I can now get into Trados 24

Thanks

Camilla Jane Ferard 

Camilla Jane Ferard said:

I also get this screen when it is trying to open (translation: Trados has detected a plugin that is not signed and created by third parties and not valid. It can contain a virus or other malware. Do not load it unless you trust the source)

This suggests that you are using a plugin that someone provided that has not been signed.  Either that or you already attempted to install it and you've managed to add multiple copies of the same thing which can sometimes trigger this warning.  So the solution is to go to the folder locations I provided and delete every file and folder you see in there:

%APPDATA%\Trados\Trados Studio\18\Plugins

%LOCALAPPDATA%\Trados\Trados Studio\18\Plugins

c:\ProgramData\Trados\Trados Studio\18\Plugins

PLEASE MAKE ABSOLUTELY SURE YOU ARE IN THE FOLDER I MENTIONED AND NOT SOMEWHERE YOU THINK IS THE RIGHT FOLDER!  Similar is not enough!

Then, go to the appstore and download the 2024 version for this app:

appstore.rws.com/.../202

It would probably better if you used the integrated appstore to get it because then you should be sure to take the right one.  You cannot use a plugin from an older version of Trados Studio and I think this is what you have probably done.

Thanks Paul. That was exactly the problem. I was accessing the wrong plugins folder.

All the best.