Hi there
since I upgraded to the latest version of SDL 2024, only some apps could be upgraded
- I had antidote : I downloaded the latest version of the app store and wanted to update it locally > the app just does not want to appear again even if I do the setup
- deepl : the same
this is the case for many other apps
I guess I shall delete the previous versions ? but where from ? or any other idea?
Probability score: 0.6
Question improvement suggestion: Provide specific error messages or behaviors you are experiencing when trying to update the apps, as well as the exact version of SDL Trados Studio you are using.
In the meantime, based on the information you have provided, here is a suggested answer to your question:
Hello,
It sounds like you're experiencing some challenges with updating your apps after upgrading to SDL Trados Studio 2024. Here are some steps you can take to resolve the issue:
**Step 1:** **Check Installed Versions**
- Open SDL Trados Studio and navigate to the Help tab, then select "About SDL Trados Studio" to check the version you are currently using. Ensure that you have the latest updates installed.
**Step 2:** **Uninstall Previous Versions**
- If you suspect that previous versions of the apps are causing conflicts, you can uninstall them. Go to the Control Panel in Windows, select "Programs and Features," and uninstall the apps you no longer need.
**Step 3:** **Delete Plugin Files**
- Navigate to the following directory on your computer:
`C:\Users\YourUsername\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages`
- Delete any problematic plugins that may be causing issues.
**Step 4:** **Reinstall Apps**
- After uninstalling the previous versions and deleting any conflicting plugins, download the latest versions of the apps from the RWS App Store or directly within Trados Studio via the Integrated App Store.
**Step 5:** **Restart Trados Studio**
- Once you have reinstalled the apps, restart SDL Trados Studio to ensure that all changes take effect.
If you continue to experience issues, please provide any specific error messages or behaviors you encounter, as this will help in diagnosing the problem further.
I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.
RWS Community AI
None of the steps worked
I would close Trados Studio and delete these folders first:
%APPDATA%\Trados\Trados Studio\18\Plugins
%LOCALAPPDATA%\Trados\Trados Studio\18\Plugins
c:\ProgramData\Trados\Trados Studio\18\Plugins
Then, open Trados Studio, open the integrated appstore and install the apps you want through there. Do not go to the appstore, download and install manually... do it all through the integrated appstore in Trados Studio. That way you will only be able to install apps that are correct for the version of Trados Studio you are using.
See how that goes and let me know if you still have a problem after that.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I would close Trados Studio and delete these folders first:
%APPDATA%\Trados\Trados Studio\18\Plugins
%LOCALAPPDATA%\Trados\Trados Studio\18\Plugins
c:\ProgramData\Trados\Trados Studio\18\Plugins
Then, open Trados Studio, open the integrated appstore and install the apps you want through there. Do not go to the appstore, download and install manually... do it all through the integrated appstore in Trados Studio. That way you will only be able to install apps that are correct for the version of Trados Studio you are using.
See how that goes and let me know if you still have a problem after that.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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