Probability score: 0.8  

Question improvement suggestion: Provide the exact steps you took to configure the OpenAI provider and any specific troubleshooting steps you have already attempted. This will help in diagnosing the issue more effectively.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It seems you're encountering a connection issue while trying to configure the OpenAI provider for Trados Studio 2024. Here are some steps you can take to troubleshoot and potentially resolve the issue:  

**Step 1:** **Check API Key and Account Status**  

- Ensure that you have a valid OpenAI API key and that your account is active. You can verify this by visiting the OpenAI billing overview page.  

**Step 2:** **Review the Logs**  

- Check the log files located at `C:\Users\[username]\AppData\Roaming\Trados AppStore\OpenAI provider for Trados\Logs` for any specific error messages that might provide more insight into the connection failure.  

**Step 3:** **Update Trados Studio and the Plugin**  

- Make sure that both Trados Studio and the OpenAI provider plugin are updated to their latest versions. You can check for updates within the application.  

**Step 4:** **Check for Firewall or Network Issues**  

- Ensure that there are no firewalls or network configurations blocking the connection. If you're in a corporate environment, you may need to consult your IT department.  

**Step 5:** **Reset Trados Studio Settings**  

- As a last resort, you can reset your Trados Studio settings. This can be done by renaming the `Studio16` folder located at `C:\Users\%USERNAME%\App Data\Roaming\SDL\SDL Trados Studio\`.  

**Step 6:** **Enable TLS 1.2**  

- Since the error message mentions a method not having an implementation, it may be related to TLS settings. Ensure that TLS 1.2 is enabled on your system. You can download a registry fix for this if necessary.  

If you follow these steps and still encounter issues, please provide any additional error messages or logs that may help in diagnosing the problem further.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Obviously my question is to complex for AI to process and so suggested steps are generic.


Just noticed that AI is Trained on 

Incorrect paths suggested for OpenAI Provide for Trados v. 1.2.18.0.

LOGS: 
Suggested path:  `C:\Users\%username%\AppData\Roaming\Trados AppStore\OpenAI provider for Trados\Logs`
Actual path:  C:\Users\%username%\AppData\Roaming\Trados AppStore\OpenAI Provider for Trados Studio\Logs

SETTINGS
Suggested:  `C:\Users\%username%\AppData\Roaming\Trados AppStore\OpenAI provider for Trados\Settings`
Actual path:  C:\Users\%username%\AppData\Roaming\Trados AppStore\OpenAI Provider for Trados Studio\Settings

Some comments regarding steps.: 
Step 1. - same key works in Studio 2022 plugin

Step 2. Log - not much seen here, other that plugin version is lower than minversion: 
OpenAI.Provider.ApplicationInstance: 2025-11-28 12:09:48.0087 Info Method: "LoadTelemetryService", : {"PlugInName":"OpenAI Provider for Trados Studio", "Version":"1.2.18.0", "Description":"OpenAI Provider for Trados Studio", "Author":"Trados AppStore Team", "RequiredProduct":{"name":"TradosStudio", "minversion":"18.1", "maxversion":"18.1.9"}, "Include":{"Files":["OpenAI.Provider.API.dll","OpenAI.Provider.dll.config","OpenAI.TerminologyScoreCalculator.dll","Trados.Telemetry.dll","Trados.Telemetry.dll.config","Trados.Terminology.API.dll","SegmentComparer.dll","Polly.dll","Polly.Core.dll","Microsoft.Bcl.TimeProvider.dll","Microsoft.Bcl.AsyncInterfaces.dll"]}}

Step 3: Studio an d plugin are up to date.

Step 4: Plugin in Studio 2022 SR2 is working with same settings. Also suggestion si  very vague and doesn't give a hint what to check in FW or network settings.

Step 5 and Step 6: I didn't do them.

Simon

I see my comments to the AI generated answer are not visible so I'll just rewrite them shortly.:

DId check all suggested steps but step 5 and 6. 

I noticed two issue: 

1st:
Error logs:   
OpenAI.Provider.ApplicationInstance: 2025-11-28 12:09:48.0087 Info Method: "LoadTelemetryService", : {"PlugInName":"OpenAI Provider for Trados Studio", "Version":"1.2.18.0", "Description":"OpenAI Provider for Trados Studio", "Author":"Trados AppStore Team", "RequiredProduct":{"name":"TradosStudio", "minversion":"18.1", "maxversion":"18.1.9"}, "Include":{"Files":["OpenAI.Provider.API.dll","OpenAI.Provider.dll.config","OpenAI.TerminologyScoreCalculator.dll","Trados.Telemetry.dll","Trados.Telemetry.dll.config","Trados.Terminology.API.dll","SegmentComparer.dll","Polly.dll","Polly.Core.dll","Microsoft.Bcl.TimeProvider.dll","Microsoft.Bcl.AsyncInterfaces.dll"]}}

2nd: 
AI is trained or is referring to incorrect or old paths.

Suggestion is to look at `C:\Users\[username]\AppData\Roaming\Trados AppStore\OpenAI provider for Trados\Logs` 
where the actual path should point 
at `C:\Users\%username%\AppData\Roaming\Trados AppStore\OpenAI provider for Trados Studio\Logs` 

Still hoping to hear from you guys ... 

Thank you, 
Simon

Hi Simon Bratina , Polly is one of the dependcies we use to manage async operations in that plugin. Strange that it's throwing this error as it's installed with the plugin when unpacked in the pugins folder.  Potential causes, existing unpacked folder, conflicting dependencies and require binding redirect.  general connection issue but bubbling up the wrong error.

Let's try a few things to get started:

1. The plugin as been rebranded a few times.  This is the reason you're seeing multiple folders with similar names.  This is the correct plugins resource folder in ROAMING:

C:\Users\%username%\AppData\Roaming\Trados AppStore\OpenAI provider for Trados Studio\Logs

Can you please provide the recent logs? send to phartnett@rws.com 'n make reference to this community post in the email body.  I'll review and get back to you asap.

2. Can you pls make sure that the plugins unpacked folder is removed before you install the latest release?

a) Close down studio.

b) Remove the plugin and unpacked folder:

- C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\18\Plugins\Packages\OpenAI Provider for Trados Studio.sdlplugin

- C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\18\Plugins\Unpacked\OpenAI Provider for Trados Studio

c) Download install the latest version of the plugin https://appstore.rws.com/Plugin/249

d) Start Trados Studio and redo the test

3. What other plugins have you installed (include also versions)?  It might be that for some reason another plugin is injecting a different version of polly into the Studio context that is interfering with the version used by OpenAI provider.  This list will help us determine this type of issue.

Hi Patrick Andrew Hartnett , 

Thank you for the quick feedback and provided suggestions. 

Based on the point 3) in you reply I reviewed the installed Plugins and I noticed "Unknown origin" for two plugins.


By  using SDL Plugin Manager removed both of them even as the primary suspect was un-updated Custom.MT plugin. 
I restarted Studio and started the OpenAI provider configuration again. 

No error this time. :-)


I didn't do anything else regarding OpenAI provider plugin (downloading it from APP  store), nor did I delete anything else from the Plugins packages and unpackaged subfolders.



I see now that custom.MT plugin has been rebranded and has new version AI Localization with Custom.MT (2024.1.5.0) which I installed.
As you could expect ti, Both work now. Custom.MT and also OpenAI provide.


:

Even as this issue is now resolved, I sent you the OpenAI provide log showing the successful connection on your e-mail

Lessons learned - self service: 
- I need to check  all installed plugins in Studio and also with SDL Plugin manager.
- If there are plugins that were not installed through Studio AppStore interface, REMOVE them and test agine.
 

Thank you again and best regards, 

Simon

 Simon Bratina 

Just answering this...

Simon Bratina said:

The forum reply was determined to be SPAM (by 'Text Repetition'). The author responded on 28 Nov 2025 12:42 PM. Author's Response Cannot understand what classified my response as spam. I tired to add relevant information and feedback to the AI generated response. Best regards, Simon

Computers!!  To avoid this try to share logs or code or error messages as a code block through the Insert menu:

Than you, Paul 
I'm saving this to my "notes" as I also tend to forget this.
Simon