https://community.rws.com/product-groups/trados-portfolio/rws-appstore/Including: Desktop & Clouden-USTelligent Community 12 Non-Productionhttps://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60728/deepl-plugin-for-trados-studio-2024-pre-sr1-not-working-properly/192678Sat, 04 Apr 2026 14:14:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:48531331-7ddd-461c-8304-9b93c208ecd5Sandor JuhaszHi Anca, Thank you for your reply. It is quite interesting that I can use the DeepL app for Studio 2024 but I cannot make settings in it. By the way, this version was updated on 19 March and, according to the Changelog, "Updated authorization compatibility with latest DeepL API requirements". One would think this version should work, too. (I prefer using Trados Studio 2024, as SR1 still has a bug in Advanced Display Filter.) Kind regards Sandorhttps://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60681/deepl-plugin-suddenly-not-working/192668Fri, 03 Apr 2026 09:48:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8810e070-5e33-4a9b-ae59-126bd7064086Simon ADONGood day Jerzy. I do have a Trados Studio 2024 Licence, but facing the same issue with DeepL. I tried to delete the folders and files, but still haveing the same issue. Can you advise?https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60728/deepl-plugin-for-trados-studio-2024-pre-sr1-not-working-properly/192666Fri, 03 Apr 2026 06:27:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:1dedf5f0-82ba-4e8b-a324-a16398be4de6Anca StoianHi Sandor Juhasz You indicated you reverted to a previous version of Trados - the DeepL app won't work on that. As it was indicated several times on the forum for situations similar to yours - you need the latest SR for Trados and the latest version of the DeepL app. Here is the article from the KB: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0011924 This is what you need to do: Make sure you have the latest version of Trados Studio installed - for Trados Studio 2024, this is version 18.1.3.6657; Uninstall your current version of the DeepL Translation Provider under Add-Ins > RWS AppStore > Installed plug-ins Install the latest version of the DeepL Translation Provider under Add-Ins > RWS AppStore > Plug-ins or directly form the RWS Appstore With that, the Trados-side fix for DeepL’s authentication change is already in place. What else to check with DeepL after you made sure you are using the latest versions of Trados and the app: - You have a DeepL API Pro subscription A normal DeepL Pro/desktop subscription is not enough for the API plugin. - The API key is current and active If needed, generate a new API key in your DeepL account and use that one. - No extra spaces When pasting the key into Trados, make sure there are no leading/trailing spaces. - Check that you have not exceed your limits Best regards, Ancahttps://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60800/unable-to-use-deepl-in-the-english-to-french-combinationFri, 03 Apr 2026 06:16:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:e8021d1b-21dd-47f1-9c28-286f7eef93caBenedicte BecqI add some issues with the DeepL plug-in last week that seemed to be resolved with the update to SR1 and the new plug-in. But I noticed another issue... I can no longer pre-translate from English to French. For example, in a multilingual project from English to French and Italian, the Italian XLIFF file is pre-translated correctly, but nothing appears in the French XLIFF file. I tried some other languages such as French to English or Portuguese to French and it works. I contacted DeepL and here is their response: Having reviewed your case , we would like to share the following technical note with you , which may be of use : The DeepL API only supports French as a single language code ( FR ), without regional variants . If your Trados project is configured with a locale such as fr-FR , it is possible that the plugin is not correctly normalising this value to FR , which could result in empty segments appearing. Given that other languages appear to be working correctly, this suggests that the issue stems from the plugin rather than the DeepL API itself. We recommend that you contact Trados Support for a more in-depth analysis of how the plugin handles locale normalisation, particularly if this behaviour has arisen following a recent plugin update. Thanks.https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60728/deepl-plugin-for-trados-studio-2024-pre-sr1-not-working-properly/192664Thu, 02 Apr 2026 20:36:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:6c032079-f41b-4e04-a9b8-be499e95e731Sandor JuhaszHi Ana, So, the DeepL plugin for Trados Studio 2024 is not working properly (see my original post). What can I do? Kind regards Sandorhttps://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60728/deepl-plugin-for-trados-studio-2024-pre-sr1-not-working-properly/192663Thu, 02 Apr 2026 19:43:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:e2df0761-d38b-482c-8093-20c29bd32f26Ana SaboHi Christelle Castelain Make sure first that you don't have the app installed more times in Trados - you can check by clicking in Trados Addins - RWS Appstore and see what you have in installed apps - if you have the DeepL app installed more than once, uninstall them and then install it fresh. Be sure that you are on the latest SR for your Trados and the latest app version. If the issue persists, please create your own post - as if there is a technical issue, we cannot open a case with the technical support team from somebody else's post. Make sure you indicate in your post your Trados version, the app version you installed and that it does not work after several attempts. Thank you. Kind regards,https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60775/deepl-plug-in-update-for-studi-2022/192662Thu, 02 Apr 2026 19:40:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d12f56dc-2631-4a9e-b250-5c2e9afb07edAna SaboHi Christopher Kennedy Thank you for sharing this with our members. Kind regards,https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60681/deepl-plugin-suddenly-not-working/192625Thu, 02 Apr 2026 08:29:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0aaf3a1d-1a25-4aa8-99ba-520f1be78fa4Anca StoianHi Carolien Dijkman , If you already are on Trados Studio 2022 SR2 (17.2.12.19268), and the latest DeepL Translation Provider app, then the Trados-side fix for DeepL’s authentication change is basically in place. Make sure you don't have the app installed twice - check this in the RWSAppstore in Trados. Also, make sure DeepL is enabled as provider in your projects. The remaining cause is usually on the DeepL account/API side and please double-check the following with DeepL: - You have a DeepL API Pro subscription, as a normal DeepL Pro/desktop subscription is not enough for the API plugin. - The API key is current and active If needed, generate a new API key in your DeepL account and use that one. - No extra spaces when pasting the key into Trados, make sure there are no leading/trailing spaces. - Check that you have not exceed your limits with DeepL Best regards, Ancahttps://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60681/deepl-plugin-suddenly-not-working/192624Thu, 02 Apr 2026 08:11:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:572d810a-acc1-4410-861e-567f060e19acCarolien DijkmanI have the same problem with Trados Studio 2022 SR2 - 17.2.12.19268 - DeepL Translation Provider 6.2.6.0.https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60789/sdlxliff-compare-shuts-down-trados/192616Wed, 01 Apr 2026 13:54:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:c2e1cc03-c154-4d3b-9c57-f0294b85aaadRWS Community AIProbability score: 0.4 Question improvement suggestion: Provide the exact version of Trados Studio you are using and any error messages you receive when the application shuts down. In the meantime, based on the information you have provided, here is a suggested answer to your question: Hello, It seems you're experiencing an issue where Trados Studio shuts down when you try to use the SDLXLIFF Compare plugin. Here are some steps you can take to troubleshoot this problem: **Step 1:** Ensure that Trados Studio is completely closed before proceeding with any changes. **Step 2:** Navigate to the following directory based on your version of Trados Studio: - For Trados Studio 2022: `C:\Users\%username%\App Data\Roaming\Trados\Trados Studio\17\Plugins\Packages` - For Trados Studio 2021: `C:\Users\%username%\App Data\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages` **Step 3:** Delete the SDLXLIFF Compare plugin from the above directory. **Step 4:** Check the following additional locations for the plugin and delete it if found: - For Trados Studio 2022: - `C:\Program Data\Trados\Trados Studio\17\Plugins\Packages` - `C:\Users\%username%\App Data\Local\Trados\Trados Studio\17\Plugins\Packages` - For Trados Studio 2021: - `C:\Program Data\SDL\SDL Trados Studio\16\Plugins\Packages` - `C:\Users\%username%\App Data\Local\SDL\SDL Trados Studio\16\Plugins\Packages` **Step 5:** After removing the plugin, restart Trados Studio and check if the issue persists. If the problem continues, please consider checking for any updates for Trados Studio and the SDLXLIFF Compare plugin, as compatibility issues can often arise from outdated software. I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. RWS Community AIhttps://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60789/sdlxliff-compare-shuts-down-tradosWed, 01 Apr 2026 13:54:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:264d09db-edff-4d6d-9a47-092243ca43afSpiros DoikasI installed SDLXLIFF Compare with latest Trados version. When finding SDLXLIFF Compare via Tell me and selecting, Trados shuts down.sdlxliff comparehttps://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60603/deepl-api-key-authorization-failed/192608Wed, 01 Apr 2026 09:14:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:cc9c9544-e672-44bf-b5f6-524214aa2ee1Patrick Andrew HartnettHey Anca Stoian , If users you are on: Trados Studio 2022 SR2 (17.2.12.19268) , and the latest DeepL Translation Provider app, then the Trados-side fix for DeepL’s authentication change is already in place. In that case, the remaining cause is usually on the DeepL account/API side . things to double-check the following with DeepL: You have a DeepL API Pro subscription A normal DeepL Pro/desktop subscription is not enough for the API plugin. The API key is current and active If needed, generate a new API key in your DeepL account and use that one. No extra spaces When pasting the key into Trados, make sure there are no leading/trailing spaces. Check that you have not exceed your limits Note: Eva Vico , the screenshot you uploaded doesn't show the version (it's blurred).https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/59945/trados-2024---ai-provider-translation-not-working/192605Wed, 01 Apr 2026 07:41:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:188b9515-fefd-42c0-92e2-21b9f1529df9Aubeline BrandamirPatrick Andrew Hartnett Update: I contacted Ana Maria Sabo and was added to the group and provided the necessary links!https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/59945/trados-2024---ai-provider-translation-not-working/192604Wed, 01 Apr 2026 07:33:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d4a26bea-6251-4f8e-aab0-e212ffa5b813Aubeline Brandamirhttps://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/59945/trados-2024---ai-provider-translation-not-working/192603Wed, 01 Apr 2026 07:12:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:11ac3dd6-ad4e-43aa-b3d3-323157984502Patrick Andrew Hartnetthey Aubeline Brandamir , I'll need to followup with the team to understand why you can't see this page; might be that it's a closed beta and you need to be invited. let me check and I'll circle back to you.https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60603/deepl-api-key-authorization-failed/192602Wed, 01 Apr 2026 06:41:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:74d5255c-0256-4186-bb33-5ed23027e7c8Anca StoianHi Laurie Bennett Make sure you downloaded the latest version of the app, and also that you are selecting the correct subscription you have with DeepL. You can verify the app version on the appstore website: https://appstore.rws.com/plugin/24 And like I advised Michelle above, if the issue persists, please create your own post - as if there is a technical issue, we cannot open a case with the technical support team from somebody else's post. Make sure you indicate in your post your Trados version (in Trados you click Help -About), the app version you installed and that it does not work after several attempts. Thank you. Best regards, Ancahttps://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60603/deepl-api-key-authorization-failed/192598Tue, 31 Mar 2026 20:36:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:f14c18e8-1b1f-4b59-8136-f19e5e716af7Laurie BennettHi, I am having the same issue with Trados Studio 2022 SR2 - 17.2.12.19268. I updated Trados I uninstalled DeepL and reinstalled the latest plugin. (I checked to make sure it is not installed twice) I requested a new API key from DeepL. Nothing is working, and it has been weeks.https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/59945/trados-2024---ai-provider-translation-not-working/192595Tue, 31 Mar 2026 16:51:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:dd116c9c-a515-4104-b5ef-629dc2a02039Aubeline BrandamirThank you Patrick Andrew Hartnett but I'm afraid this new link is not working either :(https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/59945/trados-2024---ai-provider-translation-not-working/192594Tue, 31 Mar 2026 16:47:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:91e7878e-9339-42e2-ba0b-6684bd4f419fPatrick Andrew HartnettThere was an new release in the meantime; try this link: Hugging Face AI Models in Trados Studio: V2.1 Now Available with Enhanced LM Studio integration - Initial Support for Google Gemma LLMs You might need to sign up to the group; you might see a yellow bar at the bottom of the page...https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/59945/trados-2024---ai-provider-translation-not-working/192590Tue, 31 Mar 2026 14:58:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:1d654317-7d26-4078-baf4-051b351f6fe5Aubeline BrandamirIndeed, the link does not work. Could you please share a working link? Thank you!