My password reset email isn't coming no matter what I do!

Hi all, 

i've been trying to log into my RWS account and set up a new password, but no matter what I do the email isn't coming. The email address I use is

I've received promo emails from RWS at this address and I've checked the spam folder.

Someone had a similar case on Community several months ago and they had their password reset, would that help here? 

Please help, it's urgent!

Many thanks in advance

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