Unable to access Language Cloud from Studio 2019

Since Sunday 15th I have been unable to access my SDL Language Cloud account from within Studio 2019. When I try to log in, in the sign-on dialog box that normally disappears on successful login, I am shown what looks like the front page of the SDL website. This is happening on both my main PC and laptop, hence probably not to do with the systems themselves. I can access machine translation through Word so there is nothing wrong with my Language CLoud account.

What is going on please??? 

Geoff Williams

GW Specialized Translations

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  • Thanks again for these tips. Have done all that, specifically removed all cookies related to SDL Language Cloud and tried again, tried logging in through Firefox which was freshly installed. Still not working.

    In the browser I get to a page that asks me to accept terms and conditions, and once clicked on the appropriate boxes it goes to a page with an address: https://languagecloud.sdl.com/lc/auth0/login-silent which alternates with .../callback=?code... followed by a complicated long character string. 

    Are you sure you are correct that the browser settings affect the login via Studio? I saw in another thread that whatever is stored by the browser does not affect Studio (otherwise you would not have to constantly re-login to SDL account every time you restart Studio).

    I have put in a support request through the support Gateway.

    best regards

    Geoff 

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