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To RWS Support
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Hola! I bought last year Studio 2021 and have a SDL Language Cloud account for automatic translation but it does not appear in Studio 2021 when selectign TMs and resources for translating files... How can I activate it again in Studio 2021? Please HELP! THX!
Hello JESUS M. GOMEZ FERNANDEZ-CABRERA, please check again, try to add NMT by selecting the Cloud-based resources option in Trados Studio 2021 SR2, in Project Settings. I have checked your account and resolved the issue - the subscription was expired. More details will be provided by email in ticket 00653681.
Hola Ana-Maria,
THx so much for your help I will check it later. But my subscription was not expired but paid 3 days ago as I do every month. I may say that SDL sell a product which does not work properly. Today the engine is not operational... Sorry to say that it is too much money for so many fails.
Best,
Jesús.