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Log in banned from Language Weaver portal / Unable to use Language Weaver service from the cloud-based resources

Rachel So

Hello,

I purchased Trados Studio Freelance 2022 yesterday, but I am unable to use machine translation features using the language weavers in Trados. When I select the cloud-based resources for machine translation, nothing shows up in the drop-down area as below:

Trados Studio interface with empty drop-down menu for machine translation resources and Language Weaver logo at the top right.

FYI, I am already logged in to Language Cloud (at the top right of Studio):

Close-up of Trados Studio showing user 'Rachel So' logged in at the top right corner.

I also constantly fail to log in to the Language Weaver portal. Whenever I try to log in, it displays the message: “Could not load registration details. Please try again in a few moments."

Error message in Language Weaver portal stating 'Could not load registration details. Please try again in a few moments.'

Upon searching through this community, I found out that some people were having the same problem due to account based issue.  

 Nothing happens when I click on Language Weaver Provider 

Any help will be much appreciated.

Rachel

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[edited by: Trados AI at 2:20 PM (GMT 0) on 4 Mar 2024]
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00820401 .

    Paul Filkin | RWS Group

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