Hello,
I'd like to use NMT but it doesn't work.
I checked all the settings, I'm logged in, I watched several videos. Everything looks fine, but i have no automatic NMT suggestions. Any ideas of the origin of this problem, please ?
Thanks a lot ! Best,
Pia
Marie-Pia Pommier We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00846072 .
Thanks a lot!
Hi Marie-Pia Pommier ,
Just wondering how this ended up being resolved? My NMT stopped working a few weeks ago.
In case anyone else is reading this, I installed an update today, hoping it would resolve the issue. No luck. The issue seems to be occurring across all projects. Tried to remove and then add back the NMT in project settings, restarted computer. At a loss.
Thanks in advance!
Laurie
If you login to https://portal.languageweaver.com/ you will be able to check your usage, and I believe the problem is because you have exceeded the free allowance:
Paul Filkin | RWS Group
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Hi Paul,
Thanks for the quick reply. Yep, that's it! Appreciate the help.
Have a good weekend!
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