Generic-NMT Not Appearing

Question

Hello, I'm experiencing an issue very similar to the one in the following link: [ Link ] 
 As shown in the link, after selecting Cloud-based resources and launching Machine Translation, there should be a default "Generic-NMT" option according to the Trados Certification Level-2 Workbook I'm currently studying. However, like the user in the link, I don't see any options. 
 The Trados screenshot is not in English, so you may not be able to understand it, but this is the same Cloud-based resources screen. 
 
 I am using Trados Studio 2024.

Paul · Accepted Answer

Hye Kang Shin 
 Just guessing... two things to look at: 
 
 what language pair are you translating? 
 your Language Weaver account may not be setup yet? 
 
 I'm leaning towards the second one rather than a language pair we don't support, so I'll log a ticket for you.

Paul · Answer

Hye Kang Shin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00862477 .

Trados Studio > 5. Machine Translation

Generic-NMT Not Appearing

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