Trados 2004 crashes with Language Weaver

Question

Hi! 
 i alreday entered my question a few days ago, with no reply. 
 I cannot use Language Weaver with Trados 2024 properly. 
 If I plug it, I can work with it. But when I close Trados, the next time I want to open it, if I open my file/project, Trados closes automatically. 
 I then re open Trados, go to the plug-in Language Weaver, have to desinstall it, and close Trados again. 
 I then re open Trados and I am able to open my project or file to work on it, but without Language Weaver 
 Can you help? 
 Christine

Radu Boloveschi · Answer

CHRISTINE JAVET We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00870896 .

Radu Boloveschi · Answer

Hi Chloé Delhom 
 Sorry to hear that. Can you confirm you are using the latest plugin from https://appstore.rws.com/Plugin/240 ? 
 In order to open a case for your issue, you either need to have a Support Agreement and login in RWS Support Gateway or create a new post, and we can create a case from that post. From this post, that was started by Christine, we cannot open a case on your behalf. 
 Thank you, 
 Radu

Radu Boloveschi · Answer

Thank you for your feedback Chloé Delhom 
 It might be the issue described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000018800 
 Can you confirm if you have any error messages before the crash of Trados Studio? 
 Since this would qualify as an installation issue, we offer Support for it. However, a new post needs to be opened/created so we can log a case for it. Once you create the post, please insert it here. 
 I appreciate your understanding. 
 Looking forward to your feedback, Radu

Trados Studio > 4. Machine Translation

Trados 2004 crashes with Language Weaver