Cannot Use NMT

Question

I was following the workbook of Trados 2022 Level 1 and 2 to use NMT. However, when setting up a translation engine and choosing cloud-based resources, no option for machine translation appears. 
 Reading other people's questions here, I tried to log in to Langauge Weaver but the message "You are not allowed to log in to Language Weaver" appears, even though I have Trados 2024 perpetual account.

I'm hoping I can start using NMT during translation soon. 
 Thank you in advance for your help. 
 
 Hinako

Radu Boloveschi · Answer

Hinako Ito We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00877082 .

Trados Studio > 4. Machine Translation

Cannot Use NMT