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Issues Connecting Language Weaver with Trados Cannot log into my language weaver account via portal ‘ not allowed to’

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Subject: Issues Connecting Language Weaver with Trados

Hello,

I am experiencing difficulties connecting to my Language Weaver via Trados. I logged into my cloud workspace using my credentials and attempted to retrieve my Language Weaver login ID and secret key. While I have both, I am unable to copy and paste the secret key, as there is no option to do so.

Here are the steps I followed:

  • Mobile screenshot of Trados Cloud dashboard menu with options like Dashboard, Inbox, Projects, and a 'Start' button visible.

Mobile screenshot of Trados Cloud user menu with 'User Settings', 'Manage Account', and 'Sign out' options, and a notification icon highlighted.

Desktop screenshot showing Trados account page with 'Account information' and 'Connected Devices' sections, and obscured login ID and secret key fields.

Additionally, I tried logging in as an administrator using this link: portal.languageweaver.com/login, but I received a message stating that I am not authorized to do so.L

Mobile screenshot of Language Weaver login error message stating 'You are not allowed to login to Language Weaver. Please use another account or contact your Language Weaver administrator.'

I just bought Trados Studio 2024, so it shouldn't be a character restriction issue. It may be an account problem. I need support, as I read that it requires technical intervention.

I cannot directly contact the support team. How can I create a ticket or get the support I need?

Thank you for your assistance 

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[edited by: RWS Community AI at 4:34 AM (GMT 0) on 17 Nov 2024]
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  • 0 in reply to Paul

    Hello Paul,


    Thanks for dropping by. Well, I am logged in within Trados but when I want to leverage language Weaver in the project setting the language Weaver add-on interface ask for my credential to log in. Apparently it requires a first authentication and it fails. Lets have a look into it through Trados.

    I am logged in.

    Screenshot of Trados Studio interface showing a sample project with files listed and their translation progress.

    Then, I reached the Language Weaver interface via Project Setting as seen below

    Screenshot of Language Weaver Provider interface in Trados Studio with options to select Language Weaver Cloud or Language Weaver Edge.

    Next, i try to log in with any of the possible credentials, I tried most of them icludong the most obvious, the user credential one because I dont have my API credentials memorized

    Screenshot of Language Weaver Cloud login options including RWS ID SSO, Federated SSO, User credentials, and API Credentials.

    and then, I got this response from the server via Trados, the same way I got the one online when trying to log into the Weaver portal.

    Error message in Trados Studio's Language Weaver Cloud interface displaying 'Unauthorized 401' with a message to verify credentials.

    There are different way to log in but most of them are rejected. And then, as a last resort, I tried to log in into my account via the online language Weaver portal to retrieve the credentials as an administrator, it fails too. Need technical help I think.

    Any idea ?

    Julien
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    Generated Image Alt-Text
    [edited by: RWS Community AI at 11:37 AM (GMT 0) on 17 Nov 2024]