SDL MultiTerm 2017 Extract failed to extract any terms

Question

I am a Translation major student. During my CAT course, I tried to use SDL MultiTerm 2017 Extract on the school's PC to extract terms from a passage, but never succeeded! 
 Nevertheless, the exactly same app works well on my teacher's teaching PC. I noticed that there is always a prompt appears before the extracted term list is shown, which never happened in students' PCs. So I think it is because the prompt does not appear that we cannot see the term list. 
 So my question is: how to make the prompt appears?

Paul · Answer

Grace Zhang 
 I doubt that's the reason... but you never know! I don't have that old version installed but in the current version I have this file: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm16\MultiTermExtract_Settings.xml 
 I think the setting to reset this is in this file. So you could try deleting the file and then restart Extract. 
 My guess is you'll find it here: 
 c:\Users\ [USERNAME] \AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\MultiTermExtract_Settings.xml

Trados Studio > 3. MultiTerm

SDL MultiTerm 2017 Extract failed to extract any terms