General error occurred. MultiTerm is unable to retrieve the multimedia object.

Hi!

I've trying to use a MultiTerm base (ENG to FR, no asian characters), for a regular client, and I can't add it, I receive the following message: "General error occurred. MultiTerm is unable to retrieve the multimedia object."

I use Trados 2021, Windows 10, I updated what needed to be updated, I read a lot about the issue (including in this forum), but I still don't manage to use the MT.

Any idea?

Thanks!

François 

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