Studio randomly shuts down

Jasmine Stolk over 3 years ago

I'm using Studio 2017 and it randomly just shuts itself down without any warning. Poof and it's gone.

It doesn't happen when I'm doing a certain task in particular, just whenever it fancies apparently.

Can someone tell me why this may be happening and how to rectify it if possible?

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Alison Field over 2 years ago in reply to Spiros Doikas +1 suggested

Hi Jasmine Stolk, Katia Zanarini, Sandor Juhasz, Martin Lund, Spiros Doikas and Rafał Kwiatkowski

A reinstall of Windows didn't solve the problem for me but my frequent crashes in Studio 2019 were completely…
Spiros Doikas over 2 years ago in reply to Alison Field +1

I can confirm that turning off Match Repair kept my Studio crash-free for the last 2 days. I guess we found the culprit.
Spiros Doikas over 1 year ago +1

I can confirm that having Match Repair on, still results in Studio 2021 shutting down. I presume this bug has not been dealt with.

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0 Katia Zanarini over 3 years ago

Hi, I'm experiencing the exact same thing... no error message at all... it just disappears... I don't think it is a matter of antivirus as I have the same problem on two different computers with two different antiviruses and OS. (my notebook has windows 7, my desktop has windows 10 and is brand new, not many programs installed yet so I really don't know what is happening. Sure is that it is very annoying and time consuming...
I hope we can find a solution...
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0 Lydia Simplicio over 3 years ago in reply to Katia Zanarini

Hello Katia Zanarini,

If this was a general problem, I think we would be seeing far more incidences of the issue reported, so at this stage I do still think these are isolated local issues.

Katia Zanarini said:
I don't think it is a matter of antivirus as I have the same problem on two different computers with two different antiviruses and OS.

AntiVirus programs are constantly being updated with new definitions, which can often provide 'false negative' results in many situations.

Also, although the name of the AV's may be different, they may still originate from the same provider. Therefore, I really suggest that you add Studio to the AV white list and make sure you don't have multiple AV's installed. Then if the problem persists, we can start to look deeper into what may be causing the issue.
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0 Lydia Simplicio over 3 years ago in reply to Katia Zanarini

Hello Katia Zanarini,

If this was a general problem, I think we would be seeing far more incidences of the issue reported, so at this stage I do still think these are isolated local issues.

Katia Zanarini said:
I don't think it is a matter of antivirus as I have the same problem on two different computers with two different antiviruses and OS.

AntiVirus programs are constantly being updated with new definitions, which can often provide 'false negative' results in many situations.

Also, although the name of the AV's may be different, they may still originate from the same provider. Therefore, I really suggest that you add Studio to the AV white list and make sure you don't have multiple AV's installed. Then if the problem persists, we can start to look deeper into what may be causing the issue.
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0 Sandor Juhasz over 3 years ago in reply to Lydia Simplicio

Hi Steven,

Although Studio is added to my AV white list, I am experiencing the same problem. After Studio's crash, usually 4 instances of MW Word are left running in the Task Manager.

For me, Studio is quite stable and this problem now occurs on a DOCX file converted from PDF, but it is very annoying.

Kind regards

Sandor
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0 Lydia Simplicio over 3 years ago in reply to Sandor Juhasz

Thanks Sandor Juhasz ,

Thanks for the info- most useful.

Did you upload the PDF direct into Studio or do the conversion before importing?
Which language pairs do you work on? Maybe the problem lies with here (just guessing at this stage).

Would you be able to share one of these files (PDF) with me (swhale@sdl.com) so that I can try and replicate the issue please.
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0 Sandor Juhasz over 3 years ago in reply to Lydia Simplicio

Hi Steven,

I convert PDFs using Adobe Acrobat XI Pro and also use TransTools. I work on the language pair 'English-Hungarian'.

I've sent you the original PDF and the converted DOCX file.

Kind regards

Sandor
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0 Katia Zanarini over 3 years ago in reply to Lydia Simplicio

Hi Steven, thank you, Studio just shut down so I was able to check the activity window... :-)

I usually work on xml.xliff files prepared and sent by the customer directly (studio packages)... Now to give you some context, I had just confirmed a segment an was going back to a previous one to make a change (using shorcuts and arrows, not the mouse) but as I pressed the up arrow puff... studio was gone! I've checked the activity window and there is noting that may refer to Studio...

Hope this helps... It's good to see that I'm not the only one having issues... ;-)

Have a nice day
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0 Lydia Simplicio over 3 years ago in reply to Lydia Simplicio

Hello Sandor Juhasz Katia Zanarini

First of all I was not able to replicate the issues described above and cannot get Studio to crash.

However, thank you Katia for sending me the log files. These are a great help.

All though you sent a screen shot and i cannot read all the errors I am almost sure the same error will be in each of them-

You could first try running a Studio repair which fixes a multitude of issues.

If this fails, then the following should help fix the DLL issues- There are a number of fixes described

https://www.infopackets.com/news/9805/how-fix-ntdlldll-error-definitive-guideAlso running a repair

Please let me know how you get on.
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0 Sandor Juhasz over 3 years ago in reply to Lydia Simplicio

Hi Steven,

After running a Studio repair I still had a crash with no error message. I can check the DLL issue later.

I switched off MS Word spell checker as it often slows down Studio. Maybe this can be the culprit?

Just FYI: unfortunately, newly added bookmarks are lost if Studio crashes.

Regards

Sandor
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0 Sandor Juhasz over 3 years ago in reply to Lydia Simplicio

Hi Steven,

I checked the DLL issue using the link proivded. Everything seems to be okay with my computer. However, Studio keeps crashing without any error message, even during analysing a simple DOCX file.

Regards

Sandor
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0 Lydia Simplicio over 3 years ago in reply to Sandor Juhasz

Hello Sandor Juhasz ,

I have had a look at another customers log files who is experiencing similar issues - but cannot pinpoint exactly what is causing this. Therefore, could you please log a free licensing and installation ticket via your SDL account please.
The support department should be able to finally resolve this.
It would be appreaciated if you could post the resolution here in the community as this is certainly a strange situation.
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0 Lydia Simplicio over 3 years ago in reply to Lydia Simplicio

Hello Sandor Juhasz Katia Zanarini ,

Just wanted to update on my previous replies- After talking to our support team, other unexpected crashes in Windows 10 have been down to 'out of the box' installtions of Windows 10- ie these have not been properly updated (updates not installed).
So it might be worth running a full Windows update and ensuring the updates are actually installed.
Should you have problems with the updates- please check the following MicroSoft article-
support.microsoft.com/.../fix-windows-update-errors
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0 Katia Zanarini over 3 years ago in reply to Lydia Simplicio

Hi Steve,

I run the windows update troubleshooter as you suggested... Indeed a couple of potential errors related to Windows update were detected (although my computer is just one week old!!) and repaired.

Now I'm back working with Studio... I'll keep you posted about it... hope we solved the issue! ;-)

Thank you for now...

Katia
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0 Lydia Simplicio over 3 years ago in reply to Katia Zanarini

Hi Katia Zanarini ,

Great news- thanks for letting me know.
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0 Katia Zanarini over 3 years ago in reply to Lydia Simplicio

Studio just crashed again... :-(
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0 Lydia Simplicio over 3 years ago in reply to Katia Zanarini

Hello Katia Zanarini

Just when we think the problem is resolved.....
Have you logged a support ticket? We really need to get this resolved once and for all.
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0 Sandor Juhasz over 3 years ago in reply to Katia Zanarini

For me, too, after half an hour... (SDL Trados Studio has stopped working.)

After crashes, additional instances of MS Word are left running.

Now I stopped all winword.exe processes and switched off the MS Word spell checker before I started using Studio. In spite of this, an instance of winword.exe is left running after Studio's crash. So, maybe some communication between Studio and MS Word may cause the problem.

Sandor
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0 Sandor Juhasz over 3 years ago in reply to Sandor Juhasz

I uninstalled the MS Word Grammar Checker plugin and Studio now seems to be much more stable and faster. No crash so far.
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