RE: "General error occurred" and "MultiTerm is unable to retrieve the multimedia object"

Oana Nagy — Wed, 09 Jan 2019 12:42:41 GMT

Referring back to the original posting-

Did you try the solution suggested? Was the file a scanned PDF? Or was the file in a completely different format altogether?

I would not expect otherwise the following-

[quote user="bulent simsek"]nd it took more than 3 weeks to get the document in Word format[/quote]

How did you manage to 'convert' to word.

You also mention that you do not have similar issues on other machines - only on one particular machine-

[quote user="bulent simsek"]By the way I use Windows 10 home edition, my laptop is 2 months old, so everything is expected to be up to date.[/quote]

Although the machine is maybe only a couple of months old- this does NOT necessarily mean that it is always up to date.

A new 'out of the box' computer may have been sitting around in the store for 6-12 month and will of course not been updated.

To start trouble shooting here and resolve the issues- I really would suggest you follow through on the following TWO Wiki's to the end.

It would be also great if you run into issues, to document/screenshot as you go, so we can see possibly where something is failing.