Translation Memory not working!

Hi,

I have translated a document and now been sent a very similar one with slight updates. Lots of the segments are the same as previously translated yet for some reason my TM is not showing any matches. The only reason I can think of for this is that the font colour is different. Could this be affecting it? Sorry if this is a silly question but I'm new to Trados. I would be grateful for any easy to follow suggestions of what to do.

Thanks in anticipation for your help!

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    It's great that you found this thread, but since it's been inactive for five years, it would be more effective to create a new thread with your specific issue.  This way, your problem gets the visibility it deserves, and the community can provide more focused assistance.

    When creating your new thread, please include the following details:

    1. Provide a clear and concise description of the problem you are facing... screenshots are good!  Make sure you include one with the settings you have for your TM.
    2. List the steps you took that led to the issue.
    3. Mention the versions of the software you are using.
    4. Detail any solutions you have already tried.

    Thank you, and we look forward to helping you resolve your issue!

    Paul Filkin | RWS Group

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