Trados 2021 crashes when opening pptx for translation (no error message)

Hello everyone.

I received a project with a pptx file to translate, but when I try to open the file for translation in Studio 2021, the program crashes with no error message. The pptx file itself is not corrupted, nor is the project, since the pptx opens well in PowerPoint and a colleague of mine was able to manage the project just fine in her machine. I have already updated to the latest Studio 2021 version ( and tied different settings in the file types (the Microsoft Power Point 2007-2019 is selected). Could you please give me a clue as to what else I can try to solve the problem?

Thank you in advance.