Trados Studio 2021 doesn't open

Question

I've installed the latest version with no error messages. When I double-click the program's icon, nothing happens. The mouse cursor shows activity (circle rotating) but then stops and nothing opens. I've tried opening it as an administrator and running as Windows 8 and 7 for compatibility issues, nothing happens. I've followed the instructions on this article: " ">gateway.sdl.com/.../communityknowledge and r epaired the installation, nothing happens. Tried to follow step 2, but I don't have the "C:\Users\%USERNAME%\AppData\Roaming\SDL" folder. I'm missing the SDL folder, just to be clear. Step 3 doesn't work either because I don't have the folders it references. I have configured it to show hidden objects, I can see other hidden folders, but not the SDL one. Everything else works fine on my machine.

Paul · Answer

Pedro Santos Tavares Valente 
 Pedro Santos Tavares Valente said: I don't have the "C:\Users\%USERNAME%\AppData\Roaming\SDL" folder. I'm missing the SDL folder, just to be clear. Step 3 doesn't work either because I don't have the folders it references. I have configured it to show hidden objects, I can see other hidden folders, but not the SDL one. 
 If you have really set up windows to show hidden files and folders and don't see these folders then you do not have Trados Studio installed on your machine. I suggest you download the installer and reinstall first. 
 Pedro Santos Tavares Valente said: I've tried opening it as an administrator and running as Windows 8 and 7 for compatibility issues 
 Not a good idea... we do not support these versions anymore.

Paul · Answer

Pedro Santos Tavares Valente We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00681015 .

Trados Studio > 1. Trados Studio

Trados Studio 2021 doesn't open