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To RWS Support
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I've installed the latest version with no error messages. When I double-click the program's icon, nothing happens. The mouse cursor shows activity (circle rotating) but then stops and nothing opens. I've tried opening it as an administrator and running as Windows 8 and 7 for compatibility issues, nothing happens. I've followed the instructions on this article: "">gateway.sdl.com/.../communityknowledge and repaired the installation, nothing happens. Tried to follow step 2, but I don't have the "C:\Users\%USERNAME%\AppData\Roaming\SDL" folder. I'm missing the SDL folder, just to be clear. Step 3 doesn't work either because I don't have the folders it references. I have configured it to show hidden objects, I can see other hidden folders, but not the SDL one. Everything else works fine on my machine.
Pedro Santos Tavares Valente We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00681015 .