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To RWS Support
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I have a problem with my MS Sufrace Pro 7 and Trados Studio. The program causes flickering of the screen of my computer. Unfortunately, it is not the fault of the computer, as other software like browser or Office apps do not cause any flickering. According to MS support page this flickering is caused by an incompatible app, which in this case is Trados Studio...
The processor in my machine is Intel Core i7-1065G7 with Iris Pro graphics. So there is some incompatibility between Studio and the graphics or graphics driver, which is always the last version in my case.
Would you please investigate this?
Jerzy Czopik
What version of Trados Studio Jerzy?
Unfortunately all recent... 2021 and the tested 2022. Not yet tested with production 2022.
I have already complained about that with the seller and they have the machine checked. As they did not find any problems, the machine was returned to me without being repaired. And it really looks like this screen flickering happens only with Studio and only with reduced screen brightness. When I put the screen on full brightness and switch off adaptation, no flickering appears.