Can't start neither Trados Studio 2021 nor 2022 - unable to work!

I use Trados Studio 2021 and recently I purchased upgrade to Trados Studio 2022 from my 2017 version. I installed Studio 2022 on the same computer where I have 2021 version installed. Just after 2022 installation, 2021 stopped working. During initialization there is a flash display of some window or two and process stops without starting the program (2021). Windows pop-up so quickly that I can't read them. I run repair installation. No effect. I uninstall and re-install 2021. No effect. The same.

Fortunately, I still was able to use 2022 freshly installed. Unfortunately very shortly, until I decided to install a few plugins, not from within Studio 2022 but downloading plugins from RWS AppStore. Now when starting 2022 I have a message:

"Sdl.TranslationStudio.AlignmentEditor.IAlignmentEditorService' could not be started."

and

"Element o tym samym kluczu został już dodany."

See error details:

Fullscreen sdlerror-2022621-1h26m25s.sdlerror.xml Download

<SDLErrorDetails time="21.06.2022 01:26:36">
  <ErrorMessage>Service 'Sdl.TranslationStudio.AlignmentEditor.IAlignmentEditorService' could not be started.</ErrorMessage>
  <Exception>
    <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=17.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   w Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()
   w Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]()
   w Sdl.TranslationStudio.AlignmentEditor.Conditions.CurrentAlignmentCondition.OnServiceContextChanged()
   w Sdl.Desktop.Platform.Extensions.AbstractServiceContextAwareCondition.set_ServiceContext(IServiceContext value)
   w Sdl.Desktop.Platform.Extensions.AbstractConditionInitializer.InitializeCondition(ICondition condition)
   w Sdl.Desktop.Platform.Extensions.ConditionHelper.GetCondition(IExtension extension, ConditionResult conditionResult, IConditionInitializer initializer)
   w Sdl.Desktop.Platform.Implementation.ViewReference..ctor(IStudioWindow window, ViewDescriptor descriptor)
   w Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
   w Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
   w Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions)
   w Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
    <InnerException>
      <Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <ParamName />
      <HelpLink />
      <Source>mscorlib</Source>
      <HResult>-2147024809</HResult>
      <StackTrace><![CDATA[   w System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
   w System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   w Sdl.FileTypeSupport.Framework.Integration.PocoFilterManager.LoadFileTypeCache()
   w Sdl.FileTypeSupport.Framework.Integration.PocoFilterManager.LoadAllDefaultFileTypeDefinitions()
   w Sdl.FileTypeSupport.Framework.Integration.PocoFilterManager..ctor(Boolean autoLoadFileTypes)
   w Sdl.ProjectApi.Implementation.FileTypeConfiguration.get_StandardFilterManager()
   w Sdl.ProjectApi.Implementation.FileTypeConfiguration.get_FilterManager()
   w Sdl.TranslationStudio.AlignmentEditor.AlignmentEditorService.OnStart()
   w Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context)
   w Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.0.0.11594</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro for Workstations</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1045</OperatingSystemLanguage>
    <CodePage>1250</CodePage>
    <LoggedOnUser>YODA\man</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>YODA</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>33462872 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Acknowledge of this error opens another error window:

"Odwołanie do obiektu nie zostało ustawione na wystąpienie obiektu."

See error details:

Fullscreen sdlerror-2022621-1h40m28s.sdlerror.xml Download

<SDLErrorDetails time="21.06.2022 01:40:50">
  <ErrorMessage>Odwołanie do obiektu nie zostało ustawione na wystąpienie obiektu.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   w Sdl.Desktop.Platform.Implementation.StudioWindow.OnClosing()
   w Sdl.Desktop.Platform.Implementation.StudioWindow._form_Closing(Object sender, CancelEventArgs e)
   w System.Windows.Forms.Form.OnClosing(CancelEventArgs e)
   w System.Windows.Forms.Form.WmClose(Message& m)
   w System.Windows.Forms.Form.WndProc(Message& m)
   w Sdl.Desktop.Platform.WinForms.StudioWindowForm.WndProc(Message& message)
   w System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   w System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   w System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.0.0.11594</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro for Workstations</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1045</OperatingSystemLanguage>
    <CodePage>1250</CodePage>
    <LoggedOnUser>YODA\man</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>YODA</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>33462872 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Now I am without my daily working tool

Did anyone experience similar problem?

Regards

Jacek Kościukiewicz

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Thread Subject & Description
Can't start neither Trados Studio 2021 nor 2022 - unable to work! I use Trados Studio 2021 and recently I purchased upgrade to Trados Studio 2022 from my 2017 version. I installed Studio 2022 on the same computer where I have 2021 version installed. Just after 2022 installation, 2021 stopped working. During initialization there is a flash display of some window or two and process stops without starting the program (2021). Windows pop-up so quickly that I can't read them. I run repair installation. No effect. I uninstall and re-install 2021. No effect. The same. Fortunately, I still was able to use 2022 freshly installed. Unfortunately very shortly, until I decided to install a few plugins, not from within Studio 2022 but downloading plugins from RWS AppStore. Now when starting 2022 I have a message: "Sdl.TranslationStudio.AlignmentEditor.IAlignmentEditorService' could not be started." and "Element o tym samym kluczu został już dodany." See error details: .code-editor .code-editor-heading{border-top:1px solid #eaeaeb;border-left:1px solid #eaeaeb;border-right:1px solid #eaeaeb;background-color:#fbfbfb;border-radius:3px 3px 0 0;font-size:12.6px;display:flex;justify-content:space-between;align-items:center;overflow:hidden}.code-editor .code-editor-heading .icon{width:32px;height:32px;display:block;overflow:hidden;text-indent:-3000em;background-repeat:no-repeat;background-size:80%;background-position:center}.code-editor .code-editor-heading .fs{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/fullscreen.svg?_=637923381702208350')}.code-editor .code-editor-heading .dl{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/download.svg?_=637923381702118315')}.code-editor .code-editor-heading .filename{padding:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.code-editor .code-editor-heading a{color:#3e414a}.code-editor .code-editor-heading a:hover{color:teal} https://community.rws.com/# https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_2022621_2D00_1h26m25s.sdlerror.xml?_=637913656794724187 https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_2022621_2D00_1h26m25s.sdlerror.xml?_=637913656794724187 <SDLErrorDetails time="21.06.2022 01:26:36"> <ErrorMessage>Service 'Sdl.TranslationStudio.AlignmentEditor.IAlignmentEditorService' could not be started.</ErrorMessage> <Exception> <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=17.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type> <HelpLink /> <Source>Sdl.Desktop.Platform</Source> <HResult>-2146233088</HResult> <StackTrace><![CDATA[ w Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() w Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]() w Sdl.TranslationStudio.AlignmentEditor.Conditions.CurrentAlignmentCondition.OnServiceContextChanged() w Sdl.Desktop.Platform.Extensions.AbstractServiceContextAwareCondition.set_ServiceContext(IServiceContext value) w Sdl.Desktop.Platform.Extensions.AbstractConditionInitializer.InitializeCondition(ICondition condition) w Sdl.Desktop.Platform.Extensions.ConditionHelper.GetCondition(IExtension extension, ConditionResult conditionResult, IConditionInitializer initializer) w Sdl.Desktop.Platform.Implementation.ViewReference..ctor(IStudioWindow window, ViewDescriptor descriptor) w Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator) w Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator) w Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions) w Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace> <InnerException> <Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <ParamName /> <HelpLink /> <Source>mscorlib</Source> <HResult>-2147024809</HResult> <StackTrace><![CDATA[ w System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) w System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) w Sdl.FileTypeSupport.Framework.Integration.PocoFilterManager.LoadFileTypeCache() w Sdl.FileTypeSupport.Framework.Integration.PocoFilterManager.LoadAllDefaultFileTypeDefinitions() w Sdl.FileTypeSupport.Framework.Integration.PocoFilterManager..ctor(Boolean autoLoadFileTypes) w Sdl.ProjectApi.Implementation.FileTypeConfiguration.get_StandardFilterManager() w Sdl.ProjectApi.Implementation.FileTypeConfiguration.get_FilterManager() w Sdl.TranslationStudio.AlignmentEditor.AlignmentEditorService.OnStart() w Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context) w Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()]]></StackTrace> </InnerException> </Exception> <Environment> <ProductName>Trados Studio</ProductName> <ProductVersion>Studio17</ProductVersion> <EntryAssemblyFileVersion>17.0.0.11594</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Pro for Workstations</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1045</OperatingSystemLanguage> <CodePage>1250</CodePage> <LoggedOnUser>YODA\man</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>YODA</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>33462872 MB</PhysicalMemory> </Environment> </SDLErrorDetails> jQuery(function(j){ var fullScreenToggle = j('#fragment-1a84591e31034fac832d29ed8584666c1570777907_code-editor-fs'); var codeEditor = j('#fragment-1a84591e31034fac832d29ed8584666c1570777907_code-editor'); fullScreenToggle.on('click', function(){ if (codeEditor.evolutionCodeEditor('fullscreen')) { codeEditor.evolutionCodeEditor('fullscreen', false); } else { codeEditor.evolutionCodeEditor('fullscreen', true); } return false; }); }); Acknowledge of this error opens another error window: "Odwołanie do obiektu nie zostało ustawione na wystąpienie obiektu." See error details: .code-editor .code-editor-heading{border-top:1px solid #eaeaeb;border-left:1px solid #eaeaeb;border-right:1px solid #eaeaeb;background-color:#fbfbfb;border-radius:3px 3px 0 0;font-size:12.6px;display:flex;justify-content:space-between;align-items:center;overflow:hidden}.code-editor .code-editor-heading .icon{width:32px;height:32px;display:block;overflow:hidden;text-indent:-3000em;background-repeat:no-repeat;background-size:80%;background-position:center}.code-editor .code-editor-heading .fs{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/fullscreen.svg?_=637923381702208350')}.code-editor .code-editor-heading .dl{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/download.svg?_=637923381702118315')}.code-editor .code-editor-heading .filename{padding:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.code-editor .code-editor-heading a{color:#3e414a}.code-editor .code-editor-heading a:hover{color:teal} https://community.rws.com/# https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_2022621_2D00_1h40m28s.sdlerror.xml?_=637913656794824159 https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_2022621_2D00_1h40m28s.sdlerror.xml?_=637913656794824159 <SDLErrorDetails time="21.06.2022 01:40:50"> <ErrorMessage>Odwołanie do obiektu nie zostało ustawione na wystąpienie obiektu.</ErrorMessage> <Exception> <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <HelpLink /> <Source>Sdl.Desktop.Platform</Source> <HResult>-2147467261</HResult> <StackTrace><![CDATA[ w Sdl.Desktop.Platform.Implementation.StudioWindow.OnClosing() w Sdl.Desktop.Platform.Implementation.StudioWindow._form_Closing(Object sender, CancelEventArgs e) w System.Windows.Forms.Form.OnClosing(CancelEventArgs e) w System.Windows.Forms.Form.WmClose(Message& m) w System.Windows.Forms.Form.WndProc(Message& m) w Sdl.Desktop.Platform.WinForms.StudioWindowForm.WndProc(Message& message) w System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) w System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) w System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace> </Exception> <Environment> <ProductName>Trados Studio</ProductName> <ProductVersion>Studio17</ProductVersion> <EntryAssemblyFileVersion>17.0.0.11594</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Pro for Workstations</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1045</OperatingSystemLanguage> <CodePage>1250</CodePage> <LoggedOnUser>YODA\man</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>YODA</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>33462872 MB</PhysicalMemory> </Environment> </SDLErrorDetails> jQuery(function(j){ var fullScreenToggle = j('#fragment-1a84591e31034fac832d29ed8584666c1649399107_code-editor-fs'); var codeEditor = j('#fragment-1a84591e31034fac832d29ed8584666c1649399107_code-editor'); fullScreenToggle.on('click', function(){ if (codeEditor.evolutionCodeEditor('fullscreen')) { codeEditor.evolutionCodeEditor('fullscreen', false); } else { codeEditor.evolutionCodeEditor('fullscreen', true); } return false; }); }); Now I am without my daily working tool https://community.rws.com/cfs-file/__key/system/emoji/1f61e.svg Did anyone experience similar problem? Regards Jacek Kościukiewicz
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0 Loredana Stoia over 1 year ago

Hi Jacek Kościukiewicz,

May I ask some details about what plugins you installed? and were you able to see them in Studio 2022 before it stopped working?

I would uninstall the plugins and try again but from Studio UI to download them.

Paul Any other suggestions for this one?

Thank you in advance

Lori
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0 Jacek Kościukiewicz over 1 year ago in reply to Loredana Stoia

These are Reports Viewer + Trados Transcreate + Multilingual Excel File Type. I installed them one by one and started Trados Studio 2022. And then problem appeared. It has never worked. I thought about plugin uninstalling but I don't know how to do that out of Trados Studio.

Regards

Jacek
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+1 Jerzy Czopik over 1 year ago in reply to Jacek Kościukiewicz

For Trados Studio 2022 empty this folder C:\Users\Jacek_user\AppData\Roaming\Trados\Trados Studio\17\Plugins

For Trados Studio follow similar path, replacing Trados by SDL.
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0 Paul over 1 year ago in reply to Jacek Kościukiewicz

Jacek Kościukiewicz

The solution from Jerzy is the right one. Please do not reinstall the plugins you have as at least one of them is probably too old for 2022 and is causing these problems.
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0 Jacek Kościukiewicz over 1 year ago in reply to Jerzy Czopik

Thank you Jerzy Czopik. Good advice. I started my Trados Studio 2022 successfully. So far not 2021 but it's a minor problem as I planned to install it on the other computer.

Regards

Jacek
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Trados Studio > 2. Trados Studio

Can't start neither Trados Studio 2021 nor 2022 - unable to work!

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