Can't open GroupShare Projects

Question

Hello, 
 in the past, I have received a lot of GroupShare projects which I was able to open without any issues. Suddenly, I can't open them any more although the server is set up correctly. Might it be that the system was confused because I was running Trados 2021 and 2022 in parallel on one machine? I also might have clicked somewhere or acknowledged something which I shouldn't. I don't know. 
 I have also tried to return my license so I can reinstall the program, but unfortunately it wouldn't let me do so. I received error message both trying to retun my license online and offline. What I have done so far is I have removed Trados 2021 so that only Trados 2022 is left on the computer. 
 I tend to also uninstall this program and reinstall it, but I fear this won't work because I can't return my license. 
 Is anybody out there how could please help? 
 Thanks 
 Stefanie

Lydia Simplicio · Answer

Stefanie Weeber When you say: I can't open them any more What do you mean. 
 Are you able to establish a connection error free from within Studio? Can you access the web front of GroupShare & sign in error free? The detail will help me isolate the issue and offer advice 
 Lyds

Lydia Simplicio · Answer

Stefanie Weeber Yes exactly, under File - Setup what do you see? In my case my connection is not working 
 
 You can take the https address you have an open it on the web and with the same username and password given - see if you can access GroupShare online 
 
 If you cant access GroupShare online or in Studio, then potentially it suggests to me something is wrong with your authentication details If you can access GroupShare online AND log in and the problem is isolated to Studio only - then there are thing we can do to get Studio responsive to GroupShare. 
 But first its worth us checking your authentication / log in details. 
 Lyds

Lydia Simplicio · Answer

Stefanie Weeber Great to hear you could access the web server and log in. No need to uninstall 2021 or 2022 But what you can do is check what the status is, when it comes to your connection between Sudio/Groupshare is in 
 It should look like this

If not, see if you can access: 
 Trados 2021: C:\Users\username\AppData\Roaming\SDL\Platform\Identity\SDLTradosStudio.exe\SdlIdentityCredentials 
 Trados 2022: C:\Users\username\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\SdlIdentityCredentials 
 and delete the stuff you see in it 
 
 Then relaunch Studio and reconfigure File - Setup - Servers 
 PS: I assume you were working fine till recently? I ask because there are compatibility restrictions between Studio and GroupShare versions 
 Please see here for confirmation: https://gateway.sdl.com/apex/communityknowledge?articleName=000001175 
 Lyds

Lydia Simplicio · Answer

Stefanie Weeber If in Trados 2022, you have the 
 Stefanie Weeber said: green and "verfügbar", which means available. 
 Then it implies its integrated. I was initially concerned as we don't support GS2015 and older in Trados Studio 2021/2022 as mentioned here: https://gateway.sdl.com/apex/communityknowledge?articleName=000001175 
 But if you have the green tick, then it should be working. So what stops you from then opening GroupShare projects? What is happening that makes you say 
 Stefanie Weeber said: Suddenly, I can't open them any more 
 More precise clarity or screen prints is welcome so I we can get you working as expected. Lyds

Lydia Simplicio · Answer

Stefanie Weeber We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00720816 .

Lydia Simplicio · Answer

Robert Paulig , Stefanie needed our help with licensing because a reinstall was an attempt Stefanie took to try resolve the GroupShare access issue. What I would be looking at before escalating to such extremes would be to remove this: 
 In my case gsdemo is the instance of the GroupShare I have access to. In your case you would remove what pertains to Client A When removing it - please take note you will need to reestablish a connection (authenticate) via Studio I hope this helps - have a good day 
 Lyds

Trados Studio > 2. Trados Studio

Can't open GroupShare Projects