Good Morning,
I have now been waiting for 5 weeks for SDL to resolve my payment issue and the order processing team has not replied to any of my queries for 3 weeks.
As requested, I have repeatedly sent them the wire transfer details but there is no progress.
Yes, the payment was made to the correct account.
Do I need to get my lawyer involved or can someone recommend some other means of resolving this?
Benjamin Pooley can you confirm if this is in relation to order number: 744157?
Thank you
Lyds
Lydia Simplicio | RWS Group
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Morning Lydia,
Is there anything you can do to help?
Order processing has not replied to my emails in almost 3 weeks and this has dragged on for 6 weeks now.s
Benjamin Pooley
I can see is the balance in the order is showing as unsettled so I can assume why the upgrade has not being fully processed.
However this may all be incorrect from your point of view hence I have chased internally. Out of curiosity who have you been emailing?
I realise this has taken far too long and while I am outside of order and processing and I am just gathering facts at the moment, do you have record of payment being made - so we can trace and investigate the delay further?
Lyds
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
The e-mail was only signed with "Order Processing Team".
Yes, as requested in the e-mail from the order processing team on the 13th of May, I immediately sent PDF copies of the transfers showing the amounts, my account name and number, the account to which the transfer was made and the transfer details.
Benjamin Pooley I have the attention of lovely Frances Pearn-Rowe who will know what to do!
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Many, many thanks!
I really need to get my version 2019 upgraded asap. I really appreciate your help!
Hi! Good Morning Benjamin Pooley - Lydia has made me aware of your post and issues. I have just sent an email to your transerv email address so I can personally work with you on the resolution
Many, many thanks also!
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