Problem with pre-translation - Trados 2024

Question

Hi! 
 I've just upgraded my Trados 2022 to Trados 2024 and pre-translate option does not work. 
 It says: 
 Exception of type LanguagePlatformException occurred: Odwołanie do obiektu nie zostało ustawione na wystąpienie obiektu. Stacktrace: w Sdl.LanguagePlatform.TranslationMemoryApi.FileBasedTranslationMemoryLanguageDirection.SearchTranslationUnitsMasked(SearchSettings settings, SubsegmentSearchSettings subsegmentSettings, SubsegmentSearchCondition condition, TranslationUnit[] translationUnits, Boolean[] mask) w Sdl.TranslationStudio.Plugins.AnyTM.SubsegmentLanguageDirection.SearchTranslationUnitsMasked(SearchSettings settings, SubsegmentSearchSettings subsegmentSettings, SubsegmentSearchCondition condition, TranslationUnit[] translationUnits, Boolean[] mask) w Sdl.TranslationStudio.Plugins.AnyTM.BidiSubsegmentLanguageDirection.SearchTranslationUnitsMasked(SearchSettings settings, SubsegmentSearchSettings subsegmentSettings, SubsegmentSearchCondition condition, TranslationUnit[] translationUnits, Boolean[] mask) w Sdl.LanguagePlatform.TranslationMemoryApi.Cascade`1.SearchSegmentAndSubSegmentTranslationUnitsMaskedCommand.Execute(T cascadeEntry, SearchSettings searchSettings) w Sdl.LanguagePlatform.TranslationMemoryApi.Cascade`1.ExecuteSearchCommand(SearchCommand`1 searchCommand, SearchSettings searchSettings, Int32 searchResultsCount, IEnumerable`1& cascadeMessages) 
 Any idea how to fix it?

Alison Field · Answer

Michał Berbeka 
 Hi Michal, 
 This may be a simple solution for you: 
 When a problem occurs after an update, the first thing to try is a Windows Repair of Studio (and MultiTerm components depending on what the problem is). This will repair software connections by checking for and replacing anything that is missing from the setup, for example. 
 Here is how: 
 
 Close all RWS applications. 
 Open the Control Panel :
 
 Windows Vista/7 : Start > Control Panel > Programs > Programs and Features . 
 Windows 8 : Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program . 
 Windows 10 : Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features . 
 Windows 11 : As Windows 10, or go to Installed Apps by typing the name in the search bar

Click/highlight the relevant RWS product from the list of installed programs, e.g. Trados Studio 2017 SR1 and click Repair . For Trados Studio 2019 / 2021 / 2022 / 2024 , the button is Uninstall/Change > Repair .
 
 New Control Panel app has active only the Uninstall button - click on Uninstall and a new window will appear with the Repair option

Restart Trados Studio . 
 
 There are further options here: 
 Repairing your installation of Trados Studio 
 Repairing your installation of MultiTerm Desktop 
 I hope this helps, 
 All the best, 
 Ali

Loredana Stoia · Answer

Hi Michał Berbeka , 
 I would help us a lot to understand how to reproduce this issue, we have tried to reproduce this internally without success. So could you please provide more details? 
 1.Repro Steps 
 2.Logs, if any 
 3. FileType used in the project, languages of the TM, Project Languages, filesize, how many TUs you have in the TM. 
 4.Any other details in order for us to reproduce the issue/files that maybe you could share with us. 
 Thank you 
 Lori

Trados Studio > 1. Trados Studio

Problem with pre-translation - Trados 2024