I'm trying to open a language cloud from my client, I login with the credentials they provided, I use trados 2022 as requested, the files do appear in the view but then I see: "Error inesperado al activar la vista de documento" ("Unexpected error when activating document view) and then "Ya se agregó el documento con la misma clave" (Document with the same key has already been added). What can I do?