Pre-translate not working Trados 2022

Question

I am fairly new to using Trados, and so far didn't have any issues with using the pre-translate function. 
 Since last week, the pre-translate function stopped working and gives me back the message "Ocorreram um ou mais erros" [There were one or more errors] 
 I am not using any TM, and just set to use Cloud-based resources and Language Weaver, language pair Brazilian Portuguese into US English. 
 
 Any ideas? 
 Fernanda Rossi

Elisa Maxim · Answer

Fernanda Rossi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00866663 .

Elisa Maxim | RWS Group

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Pre-translate not working Trados 2022