Studio 2024 cannot export file in packages sent from specific client

I have a client who sends me a package with a Word file in it every Monday. It used to work fine with Trados 2021. Since I upgraded to 2024, I can now no longer export the files in these packages. It says An error has occurred when I try. I can however create a return package. I do not have this problem with packages from any other clients.

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