I have a license for Trados Studio 2017 Freelance. I need to transfer it to a new computer, but when I access my account, the only thing it shows is an old suscription license I had before this one. I have tried with all the email addresses I can think of,

Question

This happens even when I access my account from SDL Trados.

Ana Sabo · Answer

Hi Mercedes Campos Argenta 
 Can you please come in chat Contact Trados | RWS to investigate the issue? 
 Best regards,

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