Hi Jesse, have you managed to solve it? Paul, could you please help me asap?  I have the exact same problem, both with 2022 and 2024. Clicking "Users" crashes Trados, I bought Trados Professional and I have the funcionality of Freelance because I cannot create packages.

Janusz Kubów 

The issue where Trados Studio appears to freeze during the creation of a return package is not caused by the packaging process itself, but rather by the way Studio interacts with Microsoft Outlook at that stage.

When a return package is created, Studio allows users to send it via email. As part of that functionality, Studio loads its internal list of users in the background so they can be selected as recipients. While this list is maintained within Studio, Outlook is used to facilitate the email-sending process.

In some cases this interaction with Outlook does not complete successfully, which prevents the user list from being fully initialised. As a result, Studio hangs or becomes unresponsive, even though the return package itself has already been created successfully.

You’ll might observe the same freezing behaviour if you manually go to File > Setup > Users, since that also triggers the loading of the internal user list.

Recommended Solution:
Running a repair on Microsoft Office usually resolves the problem by restoring reliable integration with Outlook.

Janusz Kubów 

The issue where Trados Studio appears to freeze during the creation of a return package is not caused by the packaging process itself, but rather by the way Studio interacts with Microsoft Outlook at that stage.

When a return package is created, Studio allows users to send it via email. As part of that functionality, Studio loads its internal list of users in the background so they can be selected as recipients. While this list is maintained within Studio, Outlook is used to facilitate the email-sending process.

In some cases this interaction with Outlook does not complete successfully, which prevents the user list from being fully initialised. As a result, Studio hangs or becomes unresponsive, even though the return package itself has already been created successfully.

You’ll might observe the same freezing behaviour if you manually go to File > Setup > Users, since that also triggers the loading of the internal user list.

Recommended Solution:
Running a repair on Microsoft Office usually resolves the problem by restoring reliable integration with Outlook.

Hi Paul, thank you very much. It solved one of the problems related to package creation, which is being able to add a user and create a package. Now however, after I create the package, the last step doesn't work - I mean the "Close" button is inactive. I have this problem every time I create a project package and I have to kill Trados with ctrl+alt+delete and start it again. As you might imagine, when someone creates around around a dozen of packages a day, it's a substantial problem. Any idea how I can solve this?

Hi Paul, any update on this? Or do I need to create a separate thread? I still need to shut Trados with ctrl+alt+delete around 15 days every day after creating a package

Janusz Kubów 

Janusz Kubów said:

do I need to create a separate thread?

Separate thread... and only if you can repro in 2024.