Problem with Studio 2015

Question

I Have a problem with Studio 2015. It works well then suddenly I can not open it and an error message appears saying "not found". I have tried to reinstall it yet it can not be reinstalled. Would anyone knows how to solve this. I have an original version of studio not a crack one.

Roman Grant · Answer

Hi Nehad,

I could not find your SDL account, unfortunately.

If you could kindly provide a six digit order number for your recent Studio license via Private Message, I would then be able to assist you further?
You can find order number on invoice or in your SDL online account/orders/order history.

Kind regards,

SDL_Roman

Paul · Answer

Hi Nehad, 
 
I don't think this is a licensing issue as you still have an active licence available to you. Can you provide a little more information on what happens? So when you say it cannot be reinstalled, why not? What happens, do you get any error messages? 
 
Have you tried a Studio reset? It might help... just rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0 
 
That might cure the problem you are having. 
 
Regards 
 
Paul

Paul · Answer

If that doesn't help Nehad, can you log a case with the support team please? For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. I'd also recommend you provide your order number seeing as the email address you are using here is not the same as the account holding your licence.

Kind regards 
 
Paul

Roman Grant · Answer

Hi Nehad, 
 
My direct email is - rjhukov@sdl.com. 
 
Please send a screenshots of the error messages together with following information: 
 
1. Six digit Studio order number 
2. Your Operation System 
3. Anti Virus software installed 
4 Could you also confirm whether you are sole Freelance Translator working from home or in a company office environment? 
 
Kind regards, 
 
Roman

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Problem with Studio 2015