Another user

Since a few weeks i have experiencing the following problem with trados:
when I import package or project plus return the operation always fail and
the message i get from trados is the file is being used by another user.

Attempts: closure of all opened files, reinstallation of trados, dezipping
of the package and exctraction of the content sdlxiff and cleaning of the
disk from temporary files. All unsuccessful Thanks a lot for your help.

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