Support & Maintenance

Support & Maintenancehttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenanceHopefully helpful content created by the Customer Experience Teamsen-USTelligent Community 12 Non-ProductionSupport & Maintenancehttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenanceMon, 14 Jul 2025 12:41:35 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:59cd89a8-52df-47ad-9d39-38e8e5e93d03Elisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance#commentsCurrent Revision posted to Customer Experience by Elisa Maxim on 7/14/2025 12:41:35 PM<br /> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png"><img alt=" " src="/resized-image/__size/600x0/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png" /></a></p> <p>There are over 20 wiki articles within the Translation Productivity community section, which help to provide answers to the most frequently asked questions about SDL Support.  If you don’t have a support agreement, the articles will provide a good overview of what you can expect and what is included in a support agreement.  If you already have an SDL support account, you will find articles to help you navigate and understand your account better - “how do I access my upgrades” “how do I change my account details” these are just some of the articles to help you.</p> <p>Please navigate to the articles by using the menu on the left.</p><div style="clear:both;"></div> Support & Maintenancehttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/revision/7Tue, 14 May 2024 13:00:33 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:59cd89a8-52df-47ad-9d39-38e8e5e93d03Georgiana Iancuhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance#commentsRevision 7 posted to Customer Experience by Georgiana Iancu on 5/14/2024 1:00:33 PM<br /> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png"><img alt=" " src="/resized-image/__size/600x0/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png" /></a></p> <p>There are over 20 wiki articles within the Translation Productivity community section, which help to provide answers to the most frequently asked questions about SDL Support.  If you don’t have a support agreement, the articles will provide a good overview of what you can expect and what is included in a support agreement.  If you already have an SDL support account, you will find articles to help you navigate and understand your account better - “how do I access my upgrades” “how do I change my account details” these are just some of the articles to help you.</p> <p>Click on the question below or navigate the articles using the menu on the left.</p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3224/after-upgrading-my-software-to-the-latest-edition-would-you-still-offer-assistance-for-any-issues-with-my-trados-studio-2015-version">After upgrading my software to the latest edition, would you still offer assistance for any issues with my Trados Studio 2015 version?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3226/can-i-get-pay-as-you-go-support">Can I get ‘pay as you go’ support?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer">Do you offer assistance for Trados software products by means of remotely accessing my computer?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma">How can I get help if I do not have a Support and Maintenance Agreement (SMA)?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3231/how-to-maintain-your-rws-account">How to maintain your RWS account</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/edit/How%20much%20does%20Support%20and%20Maintenance%20Agreement%20(SMA)%20cost%20for%20my%20licenses">How much does Support and Maintenance Agreement (SMA) cost for my licenses?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/edit/How%20much%20does%20an%20upgrade%20cost%20and%20how%20do%20I%20buy%20it">How much does an upgrade cost and how do I buy it?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/edit/I%20am%20a%20freelance%20translator%20and%20do%20not%20use%20support,%20I%20need%20Support%20and%20Maintenance%20Agreement%20(SMA)%20for%20upgrades%20only.">I am a freelance translator and do not use support, I need Support and Maintenance Agreement (SMA) for upgrades only.</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/edit/I%20have%20an%20active%20Support%20and%20Maintenance%20Agreement%20(SMA)%20but%20I%20cannot%20find%20upgrades%20to%20process">I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/edit/I%20would%20like%20to%20purchase%20a%20Support%20and%20Maintenance%20Agreement%20(SMA)%20but%20I%20cannot%20find%20any%20SMA%20links/price%20estimation%20in%20my%20SUPPORT%20&%20EDUCATION%20/%20SUPPORT%20section">I would like to purchase a Support and Maintenance Agreement (SMA) but I cannot find any SMA links/price estimation in my SUPPORT & EDUCATION / SUPPORT section?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/edit/If%20I%20have%20questions%20on%20how%20to%20use%20Trados%20Studio%20or%20any%20other%20RWS%20product,%20will%20the%20support%20team%20offer%20their%20assistance">If I have questions on how to use Trados Studio or any other RWS product, will the support team offer their assistance?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/edit/If%20I%20purchase%20Support%20and%20Maintenance%20Agreement%20(SMA)%20and%20I%20have%20technical%20issues%20with%20the%20software,%20will%20I%20get%20telephone%20support">If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/edit/If%20I%20purchase%20Support%20and%20Maintenance%20Agreement%20(SMA)%20and%20have%20technical%20issues%20with%20the%20software,%20what%20phone%20number%20should%20I%20call%20to%20talk%20to%20your%20support%20team">If I purchase Support and Maintenance Agreement (SMA) and have technical issues with the software, what phone number should I call to talk to your support team?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/edit/Is%20a%20Support%20and%20Maintenance%20Agreement%20(SMA)%20based%20on%20an%20annual%20fee">Is a Support and Maintenance Agreement (SMA) based on an annual fee?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/edit/My%20Support%20and%20Maintenance%20Agreement%20(SMA)%20is%20due%20for%20renewal%20but%20I%20have%20not%20received%20the%20SMA%20renewal%20invoice">My Support and Maintenance Agreement (SMA) is due for renewal but I have not received the SMA renewal invoice</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3242/what-is-included-in-a-support-and-maintenance-agreement-sma">What is included in a Support and Maintenance Agreement (SMA)?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3241/what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-sma">What is the difference between the Level 1 and Level 2 Support and Maintenance Agreement (SMA)?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3228/sma-what-kind-of-support-contracts-are-available-and-how-do-i-purchase-one">(SMA) What kind of support contracts are available and how do I purchase one?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-in-date">How do I check if I have a support contract or if it is in date?</a></li> </ul> <p></p> <ul> <li><a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases">How to raise support cases?</a></li> </ul> <div style="clear:both;"></div> Support & Maintenancehttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/revision/6Tue, 15 May 2018 19:12:03 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:59cd89a8-52df-47ad-9d39-38e8e5e93d03Paulhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance#commentsRevision 6 posted to Customer Experience by Paul on 5/15/2018 7:12:03 PM<br /> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png"><img src="/resized-image/__size/600x0/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png" alt=" " /></a></p> <p>There are over 20 wiki articles within the Translation Productivity community section, which help to provide answers to the most frequently asked questions about SDL Support.  If you don’t have a support agreement, the articles will provide a good overview of what you can expect and what is included in a support agreement.  If you already have an SDL support account, you will find articles to help you navigate and understand your account better - “how do I access my upgrades” “how do I change my account details” these are just some of the articles to help you.</p> <p>Click on the question below or navigate the articles using the menu on the left.</p> <ul> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3224.after-upgrading-my-software-to-the-latest-edition-would-you-still-offer-assistance-for-any-issues-with-my-trados-studio-2014-version">After upgrading my software to the latest edition, would you still offer assistance for any issues with my Trados Studio 2014 version?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3226.can-i-get-pay-as-you-go-support">Can I get ‘pay as you go’ support?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3227.do-you-offer-assistance-for-sdl-software-products-by-means-of-remotely-accessing-my-computer">Do you offer assistance for SDL software products by means of remotely accessing my computer?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3230.how-can-i-get-help-if-i-do-not-have-support-and-maintenance-agreement-sma">How can I get help if I do not have a Support and Maintenance Agreement (SMA)?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3231.how-do-i-change-my-account-details">How do I change my account details?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3232.how-do-i-deactivate-my-studio-license">How do I deactivate my Studio license?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3233.how-much-does-support-and-maintenance-agreement-sma-cost-for-my-licenses">How much does Support and Maintenance Agreement (SMA) cost for my licenses?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3223.how-much-does-an-upgrade-cost-and-how-do-i-buy-it">How much does an upgrade cost and how do I buy it?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3234.i-am-a-freelance-translator-and-do-not-use-support-i-need-support-and-maintenance-agreement-sma-for-upgrades-only">I am a freelance translator and do not use support, I need Support and Maintenance Agreement (SMA) for upgrades only.</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3235.i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process">I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3236.i-would-like-to-purchase-a-support-and-maintenance-agreement-sma-but-i-cannot-find-any-sma-linksprice-estimation-in-my-support-education-support-section">I would like to purchase a Support and Maintenance Agreement (SMA) but I cannot find any SMA links/price estimation in my SUPPORT & EDUCATION / SUPPORT section?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3237.if-i-have-questions-on-how-to-use-trados-studio-or-any-other-sdl-product-will-the-support-team-offer-their-assistance">If I have questions on how to use Trados Studio or any other SDL product, will the support team offer their assistance?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3225.if-i-purchase-support-and-maintenance-agreement-sma-and-i-have-technical-issues-with-the-software-will-i-get-telephone-support">If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3238.if-i-purchase-support-and-maintenance-agreement-sma-and-have-technical-issues-with-the-software-what-phone-number-should-i-call-to-talk-to-your-support-team">If I purchase Support and Maintenance Agreement (SMA) and have technical issues with the software, what phone number should I call to talk to your support team?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3239.is-a-support-and-maintenance-agreement-sma-based-on-an-annual-fee">Is a Support and Maintenance Agreement (SMA) based on an annual fee?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3240.my-support-and-maintenance-agreement-sma-is-due-for-renewal-but-i-have-not-received-the-sma-renewal-invoice">My Support and Maintenance Agreement (SMA) is due for renewal but I have not received the SMA renewal invoice?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3242.what-is-included-in-a-support-and-maintenance-agreement-sma">What is included in a Support and Maintenance Agreement (SMA)?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3241.what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-sma">What is the difference between the Level 1 and Level 2 Support and Maintenance Agreement (SMA)?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3228.what-kind-of-support-contracts-are-available-and-how-do-i-purchase-one">What kind of support contracts are available and how do I purchase one?</a></span></h3> </li> </ul><div style="clear:both;"></div> Support & Maintenancehttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/revision/5Tue, 15 May 2018 19:10:06 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:59cd89a8-52df-47ad-9d39-38e8e5e93d03Paulhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance#commentsRevision 5 posted to Customer Experience by Paul on 5/15/2018 7:10:06 PM<br /> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png"><img src="/resized-image/__size/600x0/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png" alt=" " /></a></p> <ul> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3224.after-upgrading-my-software-to-the-latest-edition-would-you-still-offer-assistance-for-any-issues-with-my-trados-studio-2014-version">After upgrading my software to the latest edition, would you still offer assistance for any issues with my Trados Studio 2014 version?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3226.can-i-get-pay-as-you-go-support">Can I get ‘pay as you go’ support?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3227.do-you-offer-assistance-for-sdl-software-products-by-means-of-remotely-accessing-my-computer">Do you offer assistance for SDL software products by means of remotely accessing my computer?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3230.how-can-i-get-help-if-i-do-not-have-support-and-maintenance-agreement-sma">How can I get help if I do not have a Support and Maintenance Agreement (SMA)?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3231.how-do-i-change-my-account-details">How do I change my account details?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3232.how-do-i-deactivate-my-studio-license">How do I deactivate my Studio license?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3233.how-much-does-support-and-maintenance-agreement-sma-cost-for-my-licenses">How much does Support and Maintenance Agreement (SMA) cost for my licenses?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3223.how-much-does-an-upgrade-cost-and-how-do-i-buy-it">How much does an upgrade cost and how do I buy it?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3234.i-am-a-freelance-translator-and-do-not-use-support-i-need-support-and-maintenance-agreement-sma-for-upgrades-only">I am a freelance translator and do not use support, I need Support and Maintenance Agreement (SMA) for upgrades only.</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3235.i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process">I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3236.i-would-like-to-purchase-a-support-and-maintenance-agreement-sma-but-i-cannot-find-any-sma-linksprice-estimation-in-my-support-education-support-section">I would like to purchase a Support and Maintenance Agreement (SMA) but I cannot find any SMA links/price estimation in my SUPPORT & EDUCATION / SUPPORT section?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3237.if-i-have-questions-on-how-to-use-trados-studio-or-any-other-sdl-product-will-the-support-team-offer-their-assistance">If I have questions on how to use Trados Studio or any other SDL product, will the support team offer their assistance?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3225.if-i-purchase-support-and-maintenance-agreement-sma-and-i-have-technical-issues-with-the-software-will-i-get-telephone-support">If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3238.if-i-purchase-support-and-maintenance-agreement-sma-and-have-technical-issues-with-the-software-what-phone-number-should-i-call-to-talk-to-your-support-team">If I purchase Support and Maintenance Agreement (SMA) and have technical issues with the software, what phone number should I call to talk to your support team?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3239.is-a-support-and-maintenance-agreement-sma-based-on-an-annual-fee">Is a Support and Maintenance Agreement (SMA) based on an annual fee?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3240.my-support-and-maintenance-agreement-sma-is-due-for-renewal-but-i-have-not-received-the-sma-renewal-invoice">My Support and Maintenance Agreement (SMA) is due for renewal but I have not received the SMA renewal invoice?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3242.what-is-included-in-a-support-and-maintenance-agreement-sma">What is included in a Support and Maintenance Agreement (SMA)?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3241.what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-sma">What is the difference between the Level 1 and Level 2 Support and Maintenance Agreement (SMA)?</a></span></h3> </li> <li> <h3 class="name"><span style="font-size:75%;"><a href="/product-groups/translationproductivity/w/customer-experience/3228.what-kind-of-support-contracts-are-available-and-how-do-i-purchase-one">What kind of support contracts are available and how do I purchase one?</a></span></h3> </li> </ul><div style="clear:both;"></div> Support & Maintenancehttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/revision/4Fri, 27 Apr 2018 13:23:03 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:59cd89a8-52df-47ad-9d39-38e8e5e93d03Paulhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance#commentsRevision 4 posted to Customer Experience by Paul on 4/27/2018 1:23:03 PM<br /> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png"><img src="/resized-image/__size/600x0/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png" alt=" " /></a></p> <ul> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3224.after-upgrading-my-software-to-the-latest-edition-would-you-still-offer-assistance-for-any-issues-with-my-trados-studio-2014-version">After upgrading my software to the latest edition, would you still offer assistance for any issues with my Trados Studio 2014 version?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3226.can-i-get-pay-as-you-go-support">Can I get ‘pay as you go’ support?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3227.do-you-offer-assistance-for-sdl-software-products-by-means-of-remotely-accessing-my-computer">Do you offer assistance for SDL software products by means of remotely accessing my computer?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3230.how-can-i-get-help-if-i-do-not-have-support-and-maintenance-agreement-sma">How can I get help if I do not have a Support and Maintenance Agreement (SMA)?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3231.how-do-i-change-my-account-details">How do I change my account details?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3232.how-do-i-deactivate-my-studio-license">How do I deactivate my Studio license?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3233.how-much-does-support-and-maintenance-agreement-sma-cost-for-my-licenses">How much does Support and Maintenance Agreement (SMA) cost for my licenses?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3223.how-much-does-an-upgrade-cost-and-how-do-i-buy-it">How much does an upgrade cost and how do I buy it?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3234.i-am-a-freelance-translator-and-do-not-use-support-i-need-support-and-maintenance-agreement-sma-for-upgrades-only">I am a freelance translator and do not use support, I need Support and Maintenance Agreement (SMA) for upgrades only.</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3235.i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process">I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3236.i-would-like-to-purchase-a-support-and-maintenance-agreement-sma-but-i-cannot-find-any-sma-linksprice-estimation-in-my-support-education-support-section">I would like to purchase a Support and Maintenance Agreement (SMA) but I cannot find any SMA links/price estimation in my SUPPORT & EDUCATION / SUPPORT section?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3237.if-i-have-questions-on-how-to-use-trados-studio-or-any-other-sdl-product-will-the-support-team-offer-their-assistance">If I have questions on how to use Trados Studio or any other SDL product, will the support team offer their assistance?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3225.if-i-purchase-support-and-maintenance-agreement-sma-and-i-have-technical-issues-with-the-software-will-i-get-telephone-support">If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3238.if-i-purchase-support-and-maintenance-agreement-sma-and-have-technical-issues-with-the-software-what-phone-number-should-i-call-to-talk-to-your-support-team">If I purchase Support and Maintenance Agreement (SMA) and have technical issues with the software, what phone number should I call to talk to your support team?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3239.is-a-support-and-maintenance-agreement-sma-based-on-an-annual-fee">Is a Support and Maintenance Agreement (SMA) based on an annual fee?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3240.my-support-and-maintenance-agreement-sma-is-due-for-renewal-but-i-have-not-received-the-sma-renewal-invoice">My Support and Maintenance Agreement (SMA) is due for renewal but I have not received the SMA renewal invoice?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3242.what-is-included-in-a-support-and-maintenance-agreement-sma">What is included in a Support and Maintenance Agreement (SMA)?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3241.what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-sma">What is the difference between the Level 1 and Level 2 Support and Maintenance Agreement (SMA)?</a></h3> </li> <li> <h3 class="name"><a href="/product-groups/translationproductivity/w/customer-experience/3228.what-kind-of-support-contracts-are-available-and-how-do-i-purchase-one">What kind of support contracts are available and how do I purchase one?</a></h3> </li> </ul><div style="clear:both;"></div> Support & Maintenancehttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/revision/3Fri, 27 Apr 2018 13:08:42 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:59cd89a8-52df-47ad-9d39-38e8e5e93d03Paulhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance#commentsRevision 3 posted to Customer Experience by Paul on 4/27/2018 1:08:42 PM<br /> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png"><img src="/resized-image/__size/600x0/__key/communityserver-wikis-components-files/00-00-00-02-17/qanda.png" alt=" " /></a></p> <p>h</p><div style="clear:both;"></div> Support & Maintenancehttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/revision/2Thu, 26 Apr 2018 14:32:12 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:59cd89a8-52df-47ad-9d39-38e8e5e93d03Jack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance#commentsRevision 2 posted to Customer Experience by Jack Bishop on 4/26/2018 2:32:12 PM<br /> <p>.</p><div style="clear:both;"></div> Support & Maintenancehttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance/revision/1Wed, 07 Mar 2018 15:43:51 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:59cd89a8-52df-47ad-9d39-38e8e5e93d03Paulhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3185/support-maintenance#commentsRevision 1 posted to Customer Experience by Paul on 3/7/2018 3:43:51 PM<br /> <p>To be completed</p><div style="clear:both;"></div>