If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?

Elisa Maxim — Mon, 14 Jul 2025 12:03:30 GMT

Current Revision posted to Customer Experience by Elisa Maxim on 7/14/2025 12:03:30 PM

Initial contact is always made via our online support ticket system. Once this is done, our support will get back to you and agree on further steps. You will also have access to our telephone support to escalate any of your open cases if we have not replied within the Service Level Agreement's (SLA) guaranteed response times, or if you are unhappy with the time taken to provide a solution. The telephone support is manned from 9.00am - 5.00pm in each local office that provides support. To reach our support by phone please login your RWS account, go to your SUPPORT & EDUCATION section and click on the SUPPORT tab. In the RWS SUPPORT section click on the SUPPORT TELEPHONE NUMBERS link and a PDF file will load with phone numbers listed by country:

If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?

Elisa Maxim — Mon, 14 Jul 2025 12:03:14 GMT

Revision 8 posted to Customer Experience by Elisa Maxim on 7/14/2025 12:03:14 PM

If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?

Elisa Maxim — Mon, 11 Sep 2023 22:44:11 GMT

Revision 7 posted to Customer Experience by Elisa Maxim on 9/11/2023 10:44:11 PM

If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?

Paul — Thu, 27 Sep 2018 19:21:12 GMT

Revision 6 posted to Customer Experience by Paul on 9/27/2018 7:21:12 PM

Initial contact is always made via our online support ticket system. Once this is done, our support will get back to you and agree on further steps. You will also have access to our telephone support to escalate any of your open cases if we have not replied within the Service Level Agreement's (SLA) guaranteed response times, or if you are unhappy with the time taken to provide a solution. The telephone support is manned from 9.00am - 5.00pm in each local office that provides support. To reach our support by phone please login your SDL account, go to your SUPPORT & EDUCATION section and click on the SUPPORT tab. In the SDL SUPPORT section click on the SUPPORT TELEPHONE NUMBERS link and a PDF file will load with phone numbers listed by country:

If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?

Jack Bishop — Fri, 27 Apr 2018 12:08:35 GMT

Revision 5 posted to Customer Experience by Jack Bishop on 4/27/2018 12:08:35 PM

Initial contact is always made via our online support ticket system. Once this is done, our support will get back to you and agree on further steps. You will also have access to our telephone support to escalate any of your open cases if we have not replied within the Service Level Agreement's (SLA) guaranteed response times, or if you are unhappy with the time taken to provide a solution. The telephone support is manned from 9.00am - 5.00pm in each local office that provides support. To reach our support by phone please login your SDL account, go to your SUPPORT & EDUCATION section and click on the SUPPORT tab. In the SDL SUPPORT section click on the SUPPORT TELEPHONE NUMBERS link and a PDF file will load with phone numbers listed by country:

Tags: Telephone Support

If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?

Jack Bishop — Fri, 27 Apr 2018 11:49:03 GMT

Revision 4 posted to Customer Experience by Jack Bishop on 4/27/2018 11:49:03 AM

Initial contact is always made via our online support ticket system. Once this is done, our support will get back to you and agree on further steps. You will also have access to our telephone support to escalate any of your open cases if we have not replied within the guaranteed response time, or if you are unhappy with time taken to provide a solution. The telephone support is manned from 9.00am - 5.00pm in each local office that provides support. To reach our support by phone please login your SDL account, go to your SUPPORT & EDUCATION section and click on the SUPPORT tab. In the SDL SUPPORT section click on the SUPPORT TELEPHONE NUMBERS link and a PDF file will load with phone numbers listed by country:

Tags: Telephone Support

If I purchase SMA contract and I have technical issues with the software, will I get telephone support?

Jack Bishop — Thu, 26 Apr 2018 15:07:07 GMT

Revision 3 posted to Customer Experience by Jack Bishop on 4/26/2018 3:07:07 PM

Initial contact is always made via our online support ticket system. Once this is done, our support will get back to you and agree on further steps. You will also have access to our telephone support to escalate any of your open cases if we have not responded within the SLA, or if you are unhappy with time taken to provide a solution. The telephone support is manned from 9.00am - 5.00pm in each local office that provides support. To reach our support by phone please login your SDL account, go to your SUPPORT & EDUCATION section and click on the SUPPORT tab. In the SDL SUPPORT section click on the SUPPORT TELEPHONE NUMBERS link and a PDF file will load with phone numbers listed by country:

Tags: Telephone Support

If I purchase SMA contract and I have technical issues with the software, will I get telephone support?

Jack Bishop — Thu, 26 Apr 2018 14:39:06 GMT

Revision 2 posted to Customer Experience by Jack Bishop on 4/26/2018 2:39:06 PM

Initial contact is always made via our online support ticket system. Once this is done, our support will get back to you and agree on further steps. You will also have access to our telephone support to escalate any of your open cases if we have not responded within the SLA, or if you are unhappy with time taken to provide a solution. The telephone support is manned from 9.00am - 5.00pm in each local office that provides support. To reach our support by phone please login your SDL account, go to your SUPPORT & EDUCATION section and click on the SUPPORT tab. In the SDL SUPPORT section click on the SUPPORT TELEPHONE NUMBERS link and a PDF file will load with phone numbers listed by country:

If I purchase SMA contract and I have technical issues with the software, will I get telephone support?

Jack Bishop — Thu, 26 Apr 2018 14:38:16 GMT

Revision 1 posted to Customer Experience by Jack Bishop on 4/26/2018 2:38:16 PM

Initial contact is always via our online support ticket system. Once this is done, our support will get back to you and agree on further steps. You will also have access to our telephone support to escalate any of your open cases if we have not responded within the SLA, or if you are unhappy with time taken to provide a solution. The telephone support is manned from 9.00am - 5.00pm in each local office that provides support. To reach our support by phone please login your SDL account, go to your SUPPORT & EDUCATION section and click on the SUPPORT tab. In the SDL SUPPORT section click on the SUPPORT TELEPHONE NUMBERS link and a PDF file will load with phone numbers listed by country: